Intake Coordinator

Who We Are

Solid Ground is an award winning nonprofit organization whose proven, holistic approach helps families build the strong foundations they need to emerge from homelessness into a brighter future. Through safe, affordable housing and innovative supportive programming, Solid Ground helps families transition to a higher-level of self-sufficiency and break the cycle of homelessness and poverty for the next generation.

Why You'll Love Working Here

At the heart of Solid Ground is the belief that housing stability is fundamental to the healthy development of children and to a family's ability to be contributing members of the community. Solid Ground currently runs eight programs in suburban Ramsey and Washington Counties and housing over 660 individuals annually. Our mission is to prevent and end homelessness for families with children in the communities we serve through housing, resources, and opportunity.

Wages and Benefits

$22.12 - $23.10 per hour; Generous vacation and sick policies; 12 paid holidays per year; Competitive medical, dental, and vision benefits; Company-paid life insurance, short-term disability and long-term disability; Agency sponsored retirement savings plan.

SCHEDULE

This position is in-person and located in an office setting. The building is accessible and smoke free. The Intake Coordinator works during normal business hours.

A Typical Day in the Life...

A typical day as Solid Ground's Intake Coordinator provides an opportunity to provide essential support for Solid Ground programs by coordinating all aspects of the referral and intake process. Other responsibilities will include the following:

• Requesting referrals for vacancies for all programs from referring partners.
• Verifying program eligibility and requesting additional documentation as needed.
• Accurately entering participants into the Client Databases (Client Track and HMIS).
• Scheduling intake appointments with support team which includes the Family Advocate, Housing Navigator and Children's Services Specialist.
• Collaborating with Program Managers to determine program vacancies.
• Being available to address service eligibility questions.
• Creating and maintaining all electronic and physical participant files.
• Performing clerical work such as making phone calls, filing, copying, and faxing.
• Assisting with annual recertifications for all programs; this includes requesting required documentation such as income, changes in household, etc.
• Providing referrals to other social services agencies, if necessary, to assist participants in achieving the goal of zero balance.

Who You Are

• You hold a high school diploma, GED, or equivalent.
• You have one year of experience providing clerical or administrative work, preferably in a non-profit setting.
• You have previous experience working with underserved communities and families experiencing behavioral and/or mental health issues, chemical dependency/substance abuse, homelessness and/or other barriers that affect participants.
• You demonstrate an understanding and commitment to 'Housing First' philosophy and Trauma Informed practices.
• You possess excellent written and verbal communication skills.
• You have strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• You understand the importance of excellent customer service and being professional.
• You are skilled with computers, including Microsoft Office applications.
• You have the ability to maintain a good working relationship with all co-workers.
• You have the ability to take initiative and work independently.
• You possess strong interpersonal skills with a demonstrated ability to work collaboratively.
• You have a valid driver's license, access to reliable transportation, and the ability to meet Solid Ground's driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit (not applicable for new hires living out of state).

Diversity and open expression are fundamental to the work of Solid Ground. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran's status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.

Solid Ground participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at . See E-Verify's Right to Work poster at .

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