Medical Assistant - CMA or RMA

Nava A. Segall, MD

Job Description
Medical Assistant

**Full time and Part time opportunities available**

Direct Report: Physician

Summary of Duties:
This position maintains a high level of customer service and
compassion. The successful candidate will take ownership of the
responsibilities as listed in the job description to consistently
provide a comfortable and friendly atmosphere that treats our patients
as a priority. This person would maintain patient confidentiality at
all times and would interact with the rest of our staff and our
doctors in order to keep an efficient work flow.

Essential Functions

Operational Tasks:
Exudes excellent communication and coordination among the Care Team.
Greets and prepares patients for examination, treatments and
procedures and obtains vital signs, verifies insurance, verifies
patient’s preferred pharmacy and verifies demographics. Assists
physician as needed in the care of the patients by way of Evidence
Based Guidelines and standing orders.
Maintains timely flow of patients. Guides patients to the exam room.
Informs patients of appointment delays. Make appointment reminder
calls.
Documents patient’s chief complaint, medical history, family history,
social history, and reconciles medication.
Observes, records, and reports patient's condition and reaction to
drugs and treatment to physician.
Administers vaccines and medications as directed by a physician.
Draws blood. Performs peak flows, spirometry, EKG, vision and hearing tests.
Process urine, stool, blood, and other specimens.
Schedules patient appointments. Generates referrals. Calls in prescriptions.
Keep and maintain a clean and organized patient waiting area.
Answers telephone, triage patient calls as appropriate, and documents
accurately the telephone message.
Proactively assists the Care Team in addressing the needs of the
patient population.
Prepares and maintains supplies and equipment, including sterilization.
Cleans and maintains well-stocked examination, treatment and procedure rooms.
Utilizes motivational interviewing techniques and patient coaching for
patient self-management support.
Provides verbal and written instructions to patients according to
protocol and/or as physician directs, accessing their understanding of
the materials.
Arranges for and follows-up on outstanding referrals, tests,
treatments, therapy and hospital admissions.
Labels and maintains proper handling and storage of specimens and tests.
Ensures disposition of test results (i.e. pathology).
Maintains and reviews patient records, charts and other pertinent
information during pre-visit preparation.
Documents all nursing procedures, test, and examination results as appropriate.
Follows the policy, procedures, and standing orders set by the practice.
Assists in analyzing performance measurements to identify areas for
improvement and works with the Care Team to establish and test methods
for ongoing quality improvement
Performs other related duties as appropriate.
Follows all HIPAA procedures

Knowledge And Education Requirements:
Must have at least 2 years experience as a Certified Medical Assistant or Registered Medical Assistant in a family practice or pediatric office.
Must be familiar with Electronic Medical Records.
Able to communicate effectively with patients, co-workers, and the
general public.
Sensitivity to confidential matters.

Physical Requirements:
Can complete the essential functions of the job.
Normal physical mobility, agility, and endurance.
Normal physical strength to handle routine office materials and tools.
Normal dexterity of hands and fingers.
Normal eye-hand, hand-foot coordination.
Frequent exposure to communicable disease, body fluids and hazardous substances.