Front Desk Attendant at Big Cedar Lodge

Position Summary:

To deliver friendly, professional service ensuring guest satisfaction when checking guest in and out of hotel.

Essential Functions:

• Smile, be alert and never leave the front desk unattended.

• Read Pre-shift daily. Be aware of all daily activities and meetings taking place in the resort.

• Register guest and assign rooms, accommodate special requests whenever possible.

• Assist in pre-registration and blocking of reservations when necessary.

• Develop a thorough knowledge of the room types, rates, packages and booking procedures.

• Notify housekeeping of all late check-outs, early check-ins and special requests.

• Maintain a high level of cleanliness in Front Desk area and lobby.

• Report all incidents of guest dissatisfaction to the front desk

• Assistant Manager/Director of Guest Services.

• Report all accidents or injuries that occur at Big Cedar to the front desk manager

• Prepare key packets and registration cards and include all materials to be distributed at check-in.

• Work with Group Sales to ensure a smooth check-in process for large groups.

• Assist guest with the highest level of professionalism possible.

• File room keys.

• Develop thorough knowledge of all office machines, computer, fax machine etc.

• Handle safety deposit boxes in accordance with property procedure.

• Use proper mail, package and message handling procedures.

• Seek opportunities to WOW our guests, make your MOD aware of opportunities or guest irritants that need attention.

• Will perform other duties as required

• Will learn and need to obtain knowledge on compass

Candidate Profile:

Education and Experience

• High school diploma or GED

• or three to six months related experience and/or training; or equivalent combination of education and experience.

Skills and Knowledge

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.