Family Coordinator

MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY: The Coordinator II position works with assigned families, to assess their identified needs and provide education, assistance, and advocacy in those areas. If needed, the Bridging Families Collaborative Case Manager procures short term emergency shelter services for families at scattered sites to include apartment complexes and extended Stay Hotels. This position also is the liaison between landlords and hotel management who have entered into an agreement with the agency to ensure the units are safe and address any concerns from either the client and/or landlord/hotel management.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time). Meet the agency standards for attendance and punctuality, positive interactions with others, effective work habits, knowledge and skills, judgment and ethics. The specific expectations and essential duties of this position include:

• Conducts intake procedures for St. Vincent de Paul CARES Bridging Families Collaborative Program
• Works with outside agencies to include community outreach teams and local police departments to receive referrals and access the family’s needs
• Abide to the guidelines of the Pinellas County Homeless Leadership Boards Coordinated Entry System
• Maintains documentation and records related to intake files.
• Effectively links clients with appropriate community resources and advocates for client needs.
• Provides effective crisis management
• Works cooperatively with members of a larger treatment or service coordination team, either internally within the agency or externally in the larger community
• Effectively works with landlords and hotels.
• Is available to clients at all hours required by program or contracts
• Other duties as assigned

OTHER RESPONSIBILITIES:

· Complies with all applicable training requirements.

· Complies with all company safety, personnel and operational policies and procedures.

· Complies with work schedule to ensure effective operations of Agency programs.

· Contributes positively as a member of a productive and cooperative team.

· Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission.

Employee Benefits:

· 95% Employer paid Employee only coverage (zero ded, $10 co pay plan)

· 10k Employer paid Basic Life insurance

· 120 hrs PTO accrued biweekly starting at day 1 of employment

· 13 Paid Holidays to include Employee’s birthday and Date of Hire

· We also have various retention and referral bonuses

· 2 weeks paid training to include DEI initiatives

· Flexible schedules in most positions

· 3% Employer match after 6 months

· We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

· Able to speak, write and understand English.

· Possess basic computer skills.

· Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.

· Flexible work schedule including evenings, nights, weekends and holidays.

· Ability to set appropriate limits, work under deadlines and multi-task.

· Ability to organize, prioritize, self-motivate, and deliver results.

· Excellent communication and listening skills.

· Possess strong work ethics.

· Successfully pass Law Enforcement background screening.

· Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business.

· Must have reliable transportation

· Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.

· Mission driven attitude supplemented with integrity and passion.

· Adherence to the highest ethical standards, personally and professionally.

· A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.

· Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

· Knowledge of the characteristics and cultural diversity with families.

· Ability to meet deadlines and handle crisis.

· Exceptional record keeping skills; ability to obtain and maintain accurate, detailed and confidential notes and client files specific to program requirements.

· Excellent written and verbal skills, which include word processing, data entry and email.

· Ability to problem solve and make decisions independently as needed.

· Valid state driver’s license and a reliable vehicle for travel is required.

· Ability to evaluate family needs and work in partnership with them to set realistic goals.

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

· Bachelor’s Degree in human service field and 2-years’ related experience.

· Ability to work independently and as a team

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

St. Vincent de Paul CARES is an Equal Opportunity Employer.