Teller Supervisor

Teller Supervisor Lawton, OK Onsite Position 501 SW C Avenue, Lawton, OK 73501 Full Time: M-F, Saturdays as scheduled ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensures teller area adheres to internal controls, internally developed audit, compliance & operational procedures Identifies and keeps tellers informed of areas that provide potential risk or loss; such as counterfeit bills, forgeries, stolen checks, etc. Oversees and supervises teller activities, including but not limited to: Monitoring teller’s outages, cash limits, transaction numbers, cash orders, surprise cash counts, etc. Coaches staff to achieve customer service, referral and performance goals Schedules and oversees staff for effective use of work hours to increase productivity and mitigate overtime Paying and receiving teller transactions for retail and commercial business Opening and dispensing vault funds Loading and balances ATM under dual control Audit consignment items, night drop logs, and night drop agreements Coach and develop teller team Receives and processes multiple transactions with emphasis on accuracy Promotes BancFirst services through cross selling banking products to new and existing clientele Extraordinary customer service will be required at all times Perform job related duties and special projects as assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS High School degree or equivalent Strong customer service skills 1 year of Teller experience required Prior supervisory experience and demonstrated ability to lead others preferred Ability to motivate and coach staff Knowledge of teller cash limits, teller machines, and preparation of teller work Ability to balance teller cash and maintain acceptable balancing percentages as defined by Management Outstanding listening and communication skills, both written and verbal Ability to work various hours as assigned to meet the needs of the business (open/close branch) and follow security procedures Ability to perform in a highly sensitive environment, deal with confidential matters and meet deadlines Demonstrated good attendance and punctuality PREFERRED SKILLS AND QUALIFICATIONS Bilingual (Spanish) a plus PHYSICAL REQUIREMENTS Constant use of computer screens Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching Ability to sit and/or stand for long periods of time during the workday Long periods of typing and repetitive motion Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags) Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer. Diversity…Our differences enhance business performance.