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in Franklin, TN
TEMP BPO Senior Representative
•10 days ago
Estimated Pay | $18 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Franklin, TN, United States Franklin, Tennessee |
Compare Pay
Estimated Pay We estimate that this job pays $17.99 per hour based on our data.
$12.39
$17.99
$27.28
About this job
In this role, you will be responsible for:
- Working with a team of specialists dedicated to one of our manufacturer partners to provide reimbursement support services.
- Have direct interaction with the manufacturer client to provide case statuses and updates.
- Debt Management Team-Call Center
- Quality Customer Service- Inquiries to be made primarily by telephone but also through written format (email, mail, fax, etc.)
- Provides accurate information in a helpful, collaborative manner to callers through thorough knowledge of client products, policies and procedures.
- Captures and documents customer feedback.
- Receives, resolves, and routes complaints as defined by department policy, procedures, and guidelines.
- Interacts with other client staff to resolve customer inquiries, complaints, and problems, particularly in Debt Management Services.