Front Desk Supervisor

FRONT DESK SPECIALIST

The Boys & Girls Club of Plymouth is accepting applications for Front Desk Specialist. Under direct supervision of the Director of Operations, is responsible for the part-time daily operations of the front desk area. Responsible for youth membership management, running required reports, data entry, check in/out process, management of front door traffic, safety, and providing customer service to youth, parents, staff, and visitors. At the Club, youth receive targeted services in a safe, supportive environment from staff who believe in the organization’s mission. The Club experience focuses on three priority outcomes: Academic Success, Healthy Lifestyles, and Positive Citizenship.

Knowledge/Skills/Abilities (KSAs) Required:

High school diploma or equivalent (post-grad preferred)

Customer service experience

Skilled typing and data entry

Ability to work afternoons, evenings 2:30p-7:30p, and summer hours

Ability to establish rapport with staff and parents, and build relationships

Ability to relate to at-risk youth

Ability to manage front door traffic and enforce security protocols

Effective oral and written communication skills

Efficient with computers and Microsoft office

Excellent phone etiquette skills

Must be able to obtain CPR and First Aid certification

Must be able to pass all required background screens and drug screens at any time

Preferred Skills:

Experience with similar front door security processes and/or software

Currently certified in CPR/First Aid

Experience with managing databases and data entry