IT Specialist

Build reports and inquiries as requested by coworkers to provide insight on customer orders and distribution trends. Primarily working with our Acumatica ERP system, which is a cloud based mid-market ERP platform that includes all accounting, inventory management and CRM systems.

ESSENTIAL JOB FUNCTIONS

Assists with help desk

Assist with daily administration of ERP

Provides 1st tier support to end users on a variety of issues

Utilizes SharePoint to document, track, escalate, and timely resolve issues

CORE SKILLS

Accuracy -

Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability -

Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.

Judgment -

Makes reasonable and defensible decisions based on relevant information.

Loyalty -

Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.

Communication -

Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

JOB REQUIREMENTS

EDUCATIONAL REQUIREMENTS

• Bachelor's Degree in computer science, Information Systems or a relevant subject matter preferred.
• 2-3 years helpdesk experience
• 2-3 years equivalent work experience in an enterprise network/windows domain/Cloud environment

EXPERIENCE AND WORK REQUIREMENTS

• ERP experience
• SQL, SQL script, and C#(optional)
• Power BI
• SharePoint online
• On-Site and remote helpdesk support
• Windows 10/11, Mac OS
• Windows Server 2008-2019 (Entry level)
• Network troubleshooting (Entry level)
• VM knowledge
• Config/Deployment/support of equipment (desktops, laptops, tablets, printers, smartphones, video surveillance, etc.)
• Helpdesk ticketing system

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT

White-collar office environment

WORKPLACE TEMPERATURE

Typical Office

WORK CONDITIONS

Office environment

NOISE LEVEL

Mild

PHYSICAL SIGHT

Able to read both hardcopy and computer-based text

LIFTING

Up to 15 pounds

PHYSICAL REQUIREMENTS

TRAVEL

May be required to travel to the Warehouse

PAY RANGE

$26.00 TO $31.00 Per Hour

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company's discretion.

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Employee Signature Date

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Manager Signature Date

Medical, Dental, Vision, and 401K