Customer Service Assistant

• Responding to complaints when customers experience problems
• Processing orders and returns
• Documenting customer interactions
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Be able to process orders, forms, applications, or requests.
• Work with colleagues when necessary to resolve customer complaints.

• Communication skills including written and verbal communication
• Customer service skills including patience and positivity
• Excellent computer skills to record, process, and use information to provide assistance to customers
• Problem-solving skills to ensure complaints are assessed in a manner that is satisfactory for the customer and the company
• Communication skills like a pleasant demeanor and ability to work with multiple personalities
• 2+ years' experience in a customer service role
• High school diploma/GED required (College degree preferred)
• Proficient in Microsoft Excel, Word and Outlook
• Detail oriented with the flexibility to adapt to a variety of work situations and interruptions and organize work for appropriate and timely completion
• Ability to work well with others and communicate effectively with staff and customers at all levels
• Ability to work independently with minimal direction
• Strong prioritization and organization skills

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Other types of insurance
• 401K

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

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