Shipping Clerk/Heavy Haul Dispatcher

Shipping Clerk/Heavy Haul Dispatcher 

Scope of Position: Working under the general direction of the supervisor or lead person performing a wide variety of duties associated with crating/packaging and loading equipment for transport.

Essential Duties and Responsibilities:

• Practice excellent customer service when interacting with internal and external customers to achieve a positive perception of the company. Saving external customer communication in the job files.
• Coordinate movement of heavy haul loads, including obtaining required permits, routing, scheduling, and communicating with drivers, clients, and job sites.
• Ability to read and interpret engineering drawings to obtain correct dimensions and weights of units.  
• Scheduling all outgoing and incoming FTL, LTL, and parcel shipments.
• Manage customer relations by providing load status, delivery, and freight quotes in a timely manner, understanding how to accurately find and apply information regarding the unit weight, dimensions, destinations, and other factors that impact freight cost such as permitting, escorting, expediting, etc.
• Accurately handle all freight claims in a timely manner.
• Prepare, inspect, and verify all outgoing shipments:
  • Ensure all goods (units) are acceptable in terms of damage, quality, and aesthetics before crating/packaging.
  • Ensure all shipments receive the proper labeling.
  • Ensure all shipments are packaged/crated to arrive safely.
  • Ensure all shipments have been photographed with pictures properly documented and stored in the job folders.
• Accurately prepare all BOLs, Customs Invoices, and Packing list in a timely manner.
• Process all necessary transactions in the ERP to accurately track inventory, freight cost and price.
• Keep supervisors aware of product shortages to maintain accurate shipping information.

• Conforms to all Quality and Environmental Management System policies, objectives, and obligations.
• Performs other related duties and responsibilities as assigned.

Position Requirements:

• Proven experience communicating and working with multiple departments (inside sales, production, purchasing, returns,) to meet customer needs.
• Ability to identify process improvements with attention to detail.
• Experience in following, updating, and creating SOPs and Process Improvement initiatives identified.
• Experience working in a fast-paced environment while maintaining attention to detail.
• Experience with software such as Microsoft Excel and an ERP system.
• Interpersonal skills are essential, as working as a team is vital to maintaining an organized Shipping Department
• Able to solve problems with win-win solutions.
• Able to prioritize daily tasks according to their importance and alignment with team goals.
• Ability to lift up to 50 pounds.