Desktop Support Analyst

Mewbourne Oil Company is currently seeking a Tier 1 Desktop Support Analyst to join our team in Tyler, TX! A Desktop Support Analyst at Mewbourne Oil Company must possess a positive attitude when working with others and have a helpful spirit when finding solutions.

This position is responsible for onsite and remote support of Tier 1 help desk tickets supporting infrastructure provided by the IT Department. The Desktop Support Analyst will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in the ServiceNow ticketing system.

Responsibilities

• Addresses customer support calls for IT related problems, providing call resolution.
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.
• PC setup, re-image, application installation and software break/fix for PCs

• Deploy client technologies (PCs, laptops, printers, peripherals, telephony devices, mobile devices, etc.) and provide support to new users.
• Assist staff with incidents or issues affecting the ability to use the client technologies.
• Maintain hardware inventory.

• Performs installation, configuration, and testing for the corporate video conferencing solution.

• Produce organized and informative system documentation, including details of application configuration and installation of client infrastructure.
• Create training curricula and documentation.
• Train users on client technologies and help them resolve system issues.
• Participate in an on-call rotation for systems support.
• Keep abreast of current developments and trends in area of expertise.
• Create and maintain processes and procedures related to area of responsibility.
• Perform other related duties and/or special projects as required.

Qualifications

• Bachelor’s degree in computer science, Management Information Systems or other related field strongly preferred or A Plus Certification and equivalent experience.
• Attention to detail and ability to work in a team environment.
• Experience with Microsoft 365 product functionality including Word, Excel, Outlook, PowerPoint, etc.
• Skilled in Microsoft Windows and Apple iOS operating systems
• Enthusiasm to learn additional systems related to the operations of the company.
• Excellent verbal and written communication skills including the ability to create comprehensive accurate documentation and self-help guides.
• History of working independently without close supervision and demonstrated time management skills.
• Ability to participate in multiple projects simultaneously while adhering to tight schedules.
• Comfortable working directly with end-users
• Must be eligible to work in the US without any type of sponsorship.

Benefits

A comprehensive benefit package is provided, including health insurance and competitive retirement plan.

Mewbourne Oil Company is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Mewbourne Oil Company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources, (903) 561-2900.