Area Service Representative

Area Service Rep – Cleaning and Sanitation (Bilingual in English and Spanish)

Tri-cities or Quincy, WA

Join a company specializing in comprehensive solutions for food safety, cleaning, sanitation, water, and wastewater treatment. Based in Lynnwood, WA, they develop, manufacture, and market chemicals tailored to the needs of food processors and industrial plants.

Our client is seeking an Area Service Representative to be responsible for maintaining and servicing an existing customer base, as well as cultivating new customers in the Eastern Washington territory. You'll need at least two years' experience working in sanitation for a food or industrial facility. You can live anywhere in the Tri-Cities or Quincy area.

Area Service Representative Responsibilities:

• Maintain and service assigned cleaning and sanitation accounts, including:
  • Conducting service visits and performing required chemistry tests.
  • Assisting with equipment installations and basic equipment handling. (Chemical Pumps, controllers, valves, PVC, etc.).
  • Providing technical support to customers, resolving challenges, and escalating when needed.
  • Establishing effective customer relationships through prompt communication via phone, text, email, etc.
  • Ensuring on-the-job safety and responsiveness.
• Performing necessary chemistry tests, utilizing eService for logging and reporting data to the Senior Area Manager and/or customer.
• Develop and grow existing customer accounts by identifying opportunities and introducing new products/processes.
• Communicate clearly and timely with leadership and sales/service team through weekly calls, activity reports, CRM activities, ride-alongs, and immediate responses to calls and emails.
• Support water treatment team needs by identifying cross-sale opportunities and facilitating transitions of accounts to the Water Treatment Division.

• Attend C&S/Food Safety training programs and industry events.
• Learn Products and Applications and utilize the SharePoint Resource Site.
• Attend quarterly sales meetings for ongoing learning and development.

Area Service Representative Qualifications:

• Minimum of 2 years of experience in sanitation within the food industry or related sectors.
• Strong customer service background.
• Proficiency in generating reports.
• Ability to speak Spanish is mandatory.
• Travel (frequent and mostly during the day) in Eastern WA is required.
• Availability to meet with clients during a night shift up to five times per month.

Benefits & Appreciation:

• Annual bonus potential.
• Comprehensive benefits package, including 401k match and health insurance.
• Paid vacation and holidays.
• Monthly flat fee car allowance and mileage reimbursement.
• The company is in growth mode, and there is a potential to move up, including the potential for a future sales role.

Compensation: $65k to $75k/ year DOE + $5K bonus.

https://nwrecruitingpartners.com/