Case Reviewer - Maui, HI

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Position Summary:  Tidal Basin seeks a competent Case Reviewer to join the team supporting the Client’s Non-Congregate Sheltering (NCS) program. The position will assist with reviewing FEMA NCS applicants for those affected by the Maui wildfires. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a lasting difference.    

The Case Reviewer is responsible for reviewing the affected applicant’s FEMA NCS application and come to an eligibility determination.  The responsibility also includes evaluating previously denied applications for potential appeals. The Case Reviewer may potentially serve as a point of contact between the program and the applicant and is expected to provide exceptional customer service while assisting the client in coordinating necessary services and resources to address their sheltering needs. Case Reviewer will be responsible for meeting goals and objectives as assigned, complying with all federal, state and local regulatory requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.

Job Duties and Responsibilities include:

Provide eligibility/case management services and work effectively as part of a team. Specific duties may include:

• Gather documents to establish program eligibility.
• Once established, maintain a caseload of clients, and sustain regular and required contacts within guidelines.
• Maintain a high standard to protect client information.
• Provide resources and referrals to clients to meet their disaster-related unmet needs.
• Attend meetings and training provided by Eligibility Supervisors/Lead, internal and external. 
• Work collaboratively with Eligibility Supervisor and Program Management to meet program goals and performance targets.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual. 
• Maintain a complete understanding of all applicable Program policies and requirements.
• Assist the team with desktop reviews of cases, coordinate with partner agencies (FEMA, ARC) to review cases for certain criteria.
• Provide reporting as needed.
• Other duties as required.
   

Required Education and Experience:

• Excellent organizational skills and attention to detail
• Strong interpersonal, customer service, analytical and problem-solving skills
• Strong computer skills and ability to learn new systems
• Demonstrated case management and/or loan processing expertise 
• Ability to communicate effectively, verbally and in writing
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work independently and pro-actively identify key steps to complete requested client outcomes.
• Excellent applicant relations and an understanding of local, state, and federal government structure
• Experience working with grant programs

Job Requirements

• Available for work beginning in April 2024 and running through June 2024.
• Available to work 60 hours a week Monday - Saturday
• Available to work in an office near Maui airport daily or visit hotel locations in Lahaina Daily
• Potential for remote work as needed by client
• Potential work schedule Monday – Saturday 10 hours/day

Job Location: Local-Hire

Upon hire, secondary employment must be disclosed and approved.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
 

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