Medical Receptionist/ Interpreter

SEMRHI, a network of Community Health Centers that has been serving the needs of Southeast Mississippi for almost 45 years. Come join the team serving the health care needs in Southeast Mississippi.

Job Summary:

Under the direction of the Health Center manager, the Appointment Clerk/Interpreter performs a variety of task related to answering the telephone, scheduling appointments, mailing reminder letters, no-show letters and recall letters to patients. The Appointment Clerk/Interpreter demonstrates the ability to be a team member. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families and visitors of all age groups, while being sensitive to their culture and religious belief.

Job Responsibilities:

• Communicate effectively with the bilingual (Spanish) patients
• Update patient information at each visit, which includes address, telephone number and insurance information and coverage
• Greet patients and visitors with a courteous professional manner
• Keep adequate supplies on hand
• Understand the importance of patient confidentiality
• Routinely checks the lobby for cleanliness
• Effectively scans charts into system daily
• Keys and checks daily charges for accuracy and makes necessary corrections
• Complete end of the day reports and checking deposit slip with activity report
• Balance the cash box each morning and afternoon
• Collect fees from patients at the time of visit or make payment arrangements
• Interviews all patients who apply for sliding scale payment plan accurately
• Keep the work area clean and organized
• Ability to deal with difficult patients
• Collect patient satisfaction surveys
• Assist the Health Center Manager as requested
• Fax information to other locations in a timely manner
• Make patient's follow up appointment
• Give patients receipts for payments
• Understand the computerized medical records system
• Maintain journal errors at or below acceptable level
• Prints and mails medical records in a timely manner
• Answers the telephone, takes messages and schedules appointments accurately
• Notates in the medical record when a patient no shows or cancels an appointments
• Verify insurance accurately
• Maintains prompt and regular attendance
• Verify timecard at the end of each pay period
• Performs related work, as assigned

Job Requirements:

• Must be able to report to various SEMRHI locations
• Must have a high school diploma or GED
• Must demonstrate basic computer and typing skills
• Must have pleasant and courteous telephone voice with good diction
• Formal Spanish training to be able to communicate effectively using Spanish, or bilingual
• Some work experience in a health/clerical related field
• Knowledge of basic medical terminology helpful
• Prior interpretation experience required
• Knowledge of basic recordkeeping an filing systems
• Demonstrates skill in written and oral communications, including assisting patients with necessary forms
• Be able to perform multiple tasks
• Must demonstrate a positive personal attitude, such as professionalism

Physical and Other Requirements:

• Must continuously listen, visualize, have dexterity and eye-hand coordination
• Ability for simple grasping and speed work
• Must frequently stand, squat, reach, use both right and left forearm rotation and walk
• Must show a dedication to duty, including a willingness to travel and work extended hours as necessary
• Must occasionally kneel, twist, have ability to grasp firmly, lift and carry, push and pull in excess of 10 lbs.