Service Support Trainer / Assembly Area Trainer

Job Title – Service Support Trainer / Assembly Area Trainer
Location - Mt. Pleasant, PA 15666
Duration – 03 + months (possibility to extension)

1st Shift position - 6:45 AM - 2:45 PM
2nd Shift position - 2:45 PM - 10:45 PM
Pay range - $34/hr. on W2.

Notes from the manager

• Need a candidate who can come in with limited training.
• This person will be roaming the Assembly area to review processes and procedures and train individuals doing the Assembly work.
• They will also need to review the quality of the items being assembled.
• Operate relatively autonomous within procedures, methods, and techniques.
• You will train assembly and evaluation/repair teams to processes and procedures relevant to Service Operations.

You are responsible for

• Learning relevant service procedures and processes to become a proficient trainer.
• Learning how to navigate through relevant electronic databases.
• Training associate in service processes such as assembly and evaluation/repair
• Trainees’ ability to effectively complete assigned tasks
• Addressing questions from associates during servicing process
• Working in a team environment
• Effectively communicating with assemblers, technicians, engineers, and supervisors as required
• Navigating in Quality System to find appropriate procedures.
• Participating in root cause analysis and problem solving
• Duties and tasks are repetitive.

To succeed in this role, you should have the following skills and experience.
• Demonstrated ability to effectively deliver training. Minimum of 1 year experience.
• Ability to quickly learn technical concepts, conceptually and mechanically (hands-on)
• Have an understanding of electronic and mechanical principles.
• Associate degree (Electrical Engineering Technology background preferred) or minimum of 2 years’ experience in an area of technical specialization.
• SAP background strongly desired
• Minimum computer skills: Windows, Word, Excel, Outlook, PowerPoint
• Work independently and under supervision and from explicit verbal and written procedures while recognizing a need to complete assigned tasks/responsibilities in a timely manner.
• Basic understanding of problem-solving tools/techniques
• Able to receive feedback from supervisors and peers for self-correction and improvement.

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