Returns Specialist / Quality Control

Cosmo Appliances is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. With our products, we want to inspire people to come together and create unforgettable moments. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.

We are looking for a capable Returns Supervisor who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals. Our Returns Supervisor will ensure that all employees are working efficiently and safely, and make sure that products are handled properly throughout the entire process. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail. This position is perfect for individuals who want to learn, grow, and succeed in a fast-paced start up environment. If you are ready for the challenge, then apply today-we'd love to meet you!

Essential Roles and Responsibilities:

• Lead, oversee, and train a team of return processors who inspect, test, and organize returned kitchen appliances, checking for quality and condition of returned appliances and product;
• Leading the consolidation and storing process of product that has been received into specific designated locations.
• Receive return merchandise delivered by freight and small parcel carriers, following all return procedures for each product type.
• Distribute returned items to their proper location
• Oversee team in pulling orders of open box returned items for will call and online customers
• Leading the team in taking detailed damage pictures and entering damage notes in internal computer systems or writing on paperwork (such as item conditions using our internal grading system, customer’s return reasons, order reference numbers).
• Identify and report recurring product or packaging quality issues so they can be resolved with our vendors.
• Be the company’s key internal point of contact for all things related to returned merchandise and become a product expert by familiarizing with the technicalities of our products
• Identify critical storage , distribution, and product quality issues and report them to upper management
• Maintain a safe, clean, and organized work environment at all times.
• Other tasks as required to meet team goals.

Knowledge, Abilities, and Qualifications:

• Able to individually lift and maneuver around 35-60 lbs frequently and repetitively
• High School Diploma or Equivalent
• Experience with Microsoft Excel / Google Sheets
• Proficient in working with smart phones to perform daily tasks (taking photos, sending emails)
• Forklift certified (plus but not required)
• Able to stand for long hours and move quickly on feet
• Focus and remain on task in a fast paced environment.
• 1-3 years of Prior experience in returns or a distribution, warehouse, or other inventory handling environment.
• Knowledge of warehouse operating procedures

Perks/Benefits!

· Health Insurance

· PTO/Paid Holidays

· Sick Time

· 401K

· Employee Bonuses

· Employee Discounts on Cosmo Products

· Opportunities for Growth and Advancement

Schedule: Monday-Friday 9AM-5:30PM

· Job Type: Full-time (with occasional overtime required)

· Starting Salary: $17 - $22.00 per hour (based on experience)