Bilingual Caseworker

LHH is seeking a Bilingual (Spanish) Caseworker for a direct hire position in Charlotte, NC! The ideal candidate has 3+ years of experience in the human services field and a strong desire to help others.

Responsibilities:

• Deliver outstanding customer service, employing expert assessment skills to gather information and determine eligibility for financial assistance.

• Apply motivational interviewing techniques and employ problem-solving skills to coach customers facing crises.

• Assess financial emergencies with customers, collaboratively developing case plans to propose solutions for immediate crisis resolution and create future-oriented plans.

• Advocate for customers with vendors and landlords to facilitate positive outcomes.

• Implement proper documentation procedures, ensuring timely updates to customer information, completion of applications, and documentation of interviews.

• Evaluate customers' need for additional agency or community support services and make appropriate referrals.

• Facilitate the smooth flow of processes across departments, including Customer Service intake and initial application entry.

• Foster effective communication with external community organizations to ensure timely resolution of customer referrals.

• Provide support to external community organizations with trained staff for online aid requests on behalf of their agency customers.

• Adhere to special parameters, training, and technical support required for this service.

Qualifications:

• Bachelor's degree in social work, psychology, or a related field preferred.

• 3+ years of experience in the human services field and case management.

• Bilingual proficiency in English and Spanish.

• Strong interpersonal and communication skills.

• Empathy, compassion, and a commitment to social justice.

• Knowledge of community resources and social services.

• Ability to work independently and as part of a collaborative team.

• Flexibility and adaptability in a dynamic work environment.

• Understanding of confidentiality and ethical considerations in social work.

Pay Details: $52,000.00 to $55,000.00 per year

Search managed by: Rebecca Stone

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.