Host/Hostess

Broadview at Purchase College

GENERAL SUMMARY:

A unique opportunity exists to join a team in creating a vibrant senior learning community on the campus of Purchase College, State University of New York. The residents of this university-based retirement community will be able to enjoy the many amenities of the college including the renowned Neuberger Museum of Art, the Performing Arts Center, the academic and athletic facilities, and the park-like campus. They will be able to enjoy all these benefits while living in a village designed specifically for their interests and needs. As part of the Purchase College community, Broadview residents will enjoy both formal and informal programming and collaborative opportunities designed to promote intergenerational engagement with members of the college community, ranging from classes and mentoring to providing employment opportunities for students. Broadview will offer the full continuum of services, inclusive of Independent Living, Assisted Living, Enhanced Assisted Living, and Memory Care. The community is slated to open to residents in the 4th quarter of 2023.

INCLUSIVE AND COLLABORATIVE CULTURE:

We are dedicated to promoting diversity, equity, and inclusion. Diversity is the commitment to a community of equity and access through the acceptance of all aspects of human difference. This includes but is not limited to age, disability, race, ethnicity, gender, gender expression and identity, language heritage, national origin, sexual orientation, religion, socioeconomic status, status as a veteran and worldview. Broadview at Purchase College is proud to be SAGE CARE certified, and all employees will be provided with SAGE CARE training. Broadview at Purchase College is committed to integrating various cultural and social perspectives to engender excellence and to creating a collaborative culture to provide an exceptional experience for every employee and resident.

Job Summary:

The Host/Hostess is responsible for assisting the Manager with the overall operation, coordination, appearance and maintenance of the dining area and waitress station and ensuring that courteous and efficient services are delivered.

PRINCIPLE DUTIES:

1. Responsible for arranging seating accommodations and greeting residents, guests, and staff while maintaining a friendly environment.

2. Supervises the physical appearance of the dining room area and waitress stations including table pedestals, chairs, rugs, drapes, flooring tiles, light fixtures, etc.

3. Supervises the appearance of dining room tables, including table linens, napkins, silverware, table setup, menu covers, centerpieces, etc.

4. Schedules work assignments for all dining room personnel assigning specific jobs and spot checking to ensure standards are met.

5. Maintains pertinent and appropriate resident and staff attendance records, reservations, incident reports, schedules, special functions, and assists in performing computerized resident billing transactions as needed.

6. Advises the Dining Room Manager regarding dining room status.

7. Assists with planning, scheduling, supervising, and counseling dining room personnel.

8. Assists bus and wait staff on the floor when needed and receives a consensus on resident feedback and satisfaction.

9. Assist servers in cleaning tables, floors, vacuuming, etc.

10. Execute other duties as assigned by management.

Other Duties:

Assists in assuring staff education is provided to dining room personnel in accordance with the staff education plan, plus provides on the job training for dining room personnel.

1. Ensures that dining room service is in compliance with all local, federal, and state regulations in relation to service, sanitation and personnel.

2. Inspects equipment to determine repair or maintenance needs and cleanliness. Reports any necessary maintenance repairs to the Dining Room Manager.

3. Attends in-service training and education sessions, as assigned.

4. Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

The Broadview Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees, and guests warmly, by name and with a smile.

2. We treat everyone with courteous respect.

3. We strive to anticipate resident, employee and guest needs and act accordingly.

4. We listen and respond enthusiastically in a timely manner.

5. We hold ourselves and one another accountable.

6. We embrace and value our differences.

7. We make residents, employees and guests feel important.

8. We ask, “Is there anything else I can do for you?”

9. We maintain high levels of professionalism, both in conduct and appearance, at all times.

10. We pay attention to details.

WELLNESS FOCUS:

The Broadview employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body, and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

1. High school graduate required. Prefer courses in hospitality management or dining room operations.

2. Some experience in “front of the house operations” within restaurant, hotel, club or similar institution preferred.

3. Ability to communicate with, understand, empathize with, work with and be tolerant of residents, patients, families, visitors, peers, supervisors, subordinates, and other outside contacts.

Salary Range for this opportunity is $17.00 to $19.00 per hour.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Light to moderate physical effort 90% of the time. Must be able to stand and walk 90% of the workday; ability to stoop, bend and stretch frequently; must be able to lift to 50 pounds frequently. Must be able to see, hear, and speak.

BENEFITS:

Health insurance

Dental insurance

Vision Insurance

Paid Time Off

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Reduced price employee meals