Chrysalis Front Office Support Staff

Agency Summary:

It takes a wide range of amazing people to achieve the mission of White Bird Clinic and to be successful in the work that we do. We provide compassionate, humanistic healthcare and supportive services to individuals in our community, so everyone receives the care they need.

Our priority is to serve people who are unserved, underinsured, disabled and/or homeless. Do you possess qualities and behaviors that foster collaboration, patience, empathy, and humor while utilizing stress reduction techniques for the self and others, remaining level-headed, and have a tolerance for ambiguity?

Can you approach challenging situations in a positive and creative way? If yes, please apply and tell us how!

Position Summary:

We are seeking a motivated, skilled, and compassionate individual to be the first point of contact for people seeking services for themselves or a loved one in person, by phone, or email. The person we seek to hire will be dependable, trustworthy, and empathetic.

Position Responsibilities

• Serves as the first point of contact to people in a friendly and caring way and can hold boundaries in a firm yet compassionate way
• Operates multi-line telephone system and route calls and responds to general inquiries
• Enters clients into the agency's Electronic Health Record; updates demographic and insurance information.
• Schedules client intake appointments and monitors appointment schedules daily, including client appointment reminder calls
• Performs day-to-day administrative functions and general office duties including, but not limited to, word processing, excel spreadsheets, copying, filling, faxing, scanning, answering phones, and data entry like UA collection and results
• Tracks vital data necessary to complete state, federal and grant reporting requirements due with various timelines
• Practices confidentiality and privacy protocols in accordance with agency policies and HIPAA requirements
• Maintains organization in client waiting areas, office files, and at reception desk
• Informs clients of existing balances, collects payments, updates client's financial spreadsheets
• Exercises problem-solving and conflict-resolution skills with both clients and staff
• Attends scheduled department and clinical meetings
• Completes the next available New Bird Training
• Cross train to assist with other office functions as needed including intakes, billing, and EHR

Required Qualifications

• High school diploma or equivalent, required
• 6 months of front desk reception or scheduling experience in a medical office, is strongly preferred
• If in recovery or have a history of substance use/abuse, the applicant should be abstinent from all psychoactive substances for at least two years required
• Prior EMR/EHR experience, strongly preferred
• Proficient in Microsoft Office Suite, strongly preferred
• Computer/Tech Savvy, strongly preferred
• Medical billing & insurance payor knowledge and experience with Medicare, Medicaid, Private Insurance, and Managed Care Programs, strongly preferred

Preferred Qualifications

• Ability to prioritize and multi-task
• Easily adapts to change
• Receptive to feedback
• Thrives in an often-changing environment, from busy to slow and able to adapt and go with the flow
• Outgoingly friendly and compassionate
• Enjoys teamwork and collaborative environment
• Problem-Solver, solution-seeking mindset
• Strong emotional intelligence
• Maintains positive attitude
• High level of personal accountability

Equal Employment Opportunity

White Bird Clinic is proud to be an Equal Opportunity Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. White Bird Clinic hires and promotes people based on their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. White Bird Clinic will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.

Applicants wishing to view a copy of White Bird Clinic's Affirmative Action Plans, or applicants requiring reasonable accommodation to participate in the application and/or interview process, please contact us at hr@whitebirdclinic.org.

Studies have shown that women and people of color are less likely to apply for jobs if they don't meet every one of the qualifications listed. We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job, and believe you would be the best fit, we encourage you to apply. Please use your cover letter to explain how you will accomplish parts of the job for which you have less experience. If you are unsure whether you meet the qualifications of this position, please feel free to contact us at HR@whitebirdclinic.org or 541-342-8255.

Compensation Details:

This is an non-exempt] position with target starting base compensation wage at $18 per hour, paid on a bi-weekly basis.

In addition, this position qualifies for a competitive health and welfare package and generous paid time off opportunities.