Front Desk Associate

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy work space at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed

Front Desk Agent Requirements and Qualifications

• High school diploma or GED equivalent preferred
• Previous experience in customer service and/or hospitality industry preferred
• Experience using hotel booking software a plus
• Computer literate and proficient using Microsoft Suite
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience
• Must be able to work 40+ hrs a week