Claims Apprentice - Property, Auto, and Liability

The Claims Apprentice Program is an exciting opportunity for recent college graduates interested in a career as a Claims Adjuster in the Property & Casualty insurance industry. As a Claims Apprentice, you will be trained by PMA's team of claims experts and leaders. Over the course of the program, you will develop your skills and knowledge in the area of property and casualty and assume a caseload of claims of increasing complexity.

Job Responsibilities:

• Promptly investigates all assigned claims. Determines coverage, liability, potential for subrogation recovery and/or contribution (when applicable). Alerts Supervisor and Special Investigations Unit to potentially suspect claims. Ensures timely denial or acceptance of first party and/or third party responsibility in whole or in part, in accordance with state or federal laws and/or policy provisions.
• Within granted authority, establishes appropriate reserves with documented rationale, maintains and adjusts reserves over the life of the claim to reflect changes in exposure. Negotiates claims settlements within granted authority.
• Establishes and implements appropriate action plans for case resolution including loss management, litigation management, negotiation and disposition.
• Selects and manages service vendors to achieve appropriate balance between allocated expense and loss outcome.
• Maintains a working knowledge of jurisdictional requirements and applicable case law for each state serviced.
• Demonstrates technical proficiency through timely, consistent execution of best claim practices.
• Communicates effectively, orally and in writing with internal and external parties on a wide variety of claims and account issues. Provides a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account-specific sessions.
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

• Bachelor's degree.
• 1-3 years of work and/or volunteer experience in a service-oriented setting.
• Familiarity with medical terminology and/or Property/Auto/Liability preferred.
• Leadership ability as demonstrated through participation in extra-curricular activities.
• Strong organizational and multi-tasking skills.
• Ability to work independently.
• Strong critical thinking skills that demonstrate analysis, judgment and sound decision making.
• Excellent verbal and written communication skills.
• Excellent customer service skills.