Quality Control Analyst

Who we are looking for...

Cornerstone Servicing is looking for an experienced Loan Servicing QC Analyst! The QC Analyst will perform second line of defense quality control testing for Cornerstone Home Lending's mortgage loan servicing division. The QC auditor will be expected to perform quality control audits at the direction of the QC Manager to perform testing for compliance with all mortgage servicing laws and investor guidelines that include but are not limited to RESPA, TCPA, FCRA, SCRA, Fannie Mae, Freddie Mac, Ginne Mae, VA, and FHA. This position includes issuing QC findings, working with servicing team members to obtain responses to findings, and assisting with loan level remediation.

Key Responsibilities...

• Perform QC testing scripts in ACES as assigned.
• Review findings against the loan servicing system and imaging repository.
• Issue QC findings to the loan servicing operational areas.
• Work with loan servicing staff to close out QC findings and mitigate valid findings.
• Mentor and assist assigned auditor/analyst as needed
• Provide reports with validated findings to the QC Manager by pre-established deadline.
• Maintain productivity as established by the QC Manager.
• Ensure that red flags and suspicious activity are elevated to the QC Manger for review.
• Maintain current knowledge of all mortgage servicing laws, agency, and investor guidelines.
• Maintain current knowledge of all Cornerstone guidelines and overlays.

Qualifications:

• Bachelor's degree or equivalent work experience,
• Minimum of 5 years of mortgage servicing operations, or quality control experience in the mortgage industry,
• Familiar with Black Knight MSP, ACES Quality Management, and Quandis,
• Working knowledge of Federal and State laws applicable to mortgage banking,
• Familiar with mortgage servicing agency and investor quality control requirements,
• Able to review and understand compliance and operational policies and procedures,
• Strong experience in mortgage servicing file and document reviews,
• Proficiency with Microsoft Office,
• Strong communication skills necessary to communicate with team members and senior management,
• Strong research and computer skills,
• Strong reasoning, problem solving and critical thinking skills, and
• Ability to pay significant attention to details

Who we are...

Cornerstone Servicing is a best-in-class mortgage servicer with a reputation of amazing service, customer satisfaction, employee retention and happiness! Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provides service to us. We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs more than 1,700 team members who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

Cornerstone Capital Bank and it's subsidiaries have been recognized by Workplace Dynamics as a "Top 100 Workplace", for the 8th consecutive year. March 1, 2023 marked the beginning of Cornerstone Home Lending's 35th year in residential lending! We have successfully navigated our company through many industry cycles and changes in regulations.

What we offer:

We are a great company with great people and we are looking for an experienced mortgage servicing professional with servicing experience, who will bring enthusiasm, attention to detail and a servant heart to our team of top-tier mortgage servicing professionals. We recognize and reward hard work, offer a competitive salary and full benefits package!

What to do next:

If Cornerstone Servicing sounds like the place for you (and if you have the qualifications, drive and passion to match), we invite you to become a member of our award-winning team! Remember, once you are part of our Cornerstone family, we'll continue to invest in you as an asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone Servicing! It really feels like home!

***We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law***