Application support lead (L2/L3) E-commerce

About Us:
Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com.

The role is encouraged to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/standard methodologies to improve our current services and technologies.
We are looking for application support lead who is experienced handling customer, lead the offshore team, and proactively look in to support tickets.

Role: Application support lead (L2/L3) Must have JAVA/React JS
Experience level: 7+ years of proven track record.
Location: Kohler, Wisconsin (Onsite-Hybrid)

Roles/Responsibilities
Hands on in supporting/leading an application landscape having a ReactJs frontend, Azure API integration and Order Management tools for order processing, that would be the ideal fit.
L2/L3 Technical expert
Offshore team coordination
ITIL support services hands on experience for AVM engagements
Incident/Problem and change management experience.
Daily ticket triaging
Leading MIM processes
Coordinating Change control board meetings for change implementations
Provide governance for the L2/L3 team with periodic customer cadence on WSR/MSR etc
Ecomm tool experience-based opportunity exploration and implementation

Required Qualifications
Skills - ReactJs, working knowledge on APIM (Azure API Management experience), knowledge and understanding on Order Management E-Commerce tools which is usually used by Retailers (ex: CommerceTools or Fluent Commerce or any such tool)
Good clear communication so that this lead can drive the support resolution and standup calls with customer.
Tools knowledge: ServiceNow, JIRA, Jenkins, BitBucket
Must have technical skills: React JS, Node JS, Typescript/Javascript
Good to have Skills: Java, SpringBoot, JPA, Hibernate and Mysql
Additional skills: Azure deployments, Azure Functions, Linux commands, BigCommerce & effective client interaction

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 02 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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