Customer Service Representative - Teller (Full Time) Attica/Willard

Summary:

This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions to include, but not be limited to: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the teller line.

Qualifications:

Education: High school diploma or general education (GED).

Licenses/Certifications: None.

Experience: One year of related experience and/or training. General PC knowledge. Prior cash handling experience. Previous sales experience preferred. Or equivalent combination of education and experience.

Essential Functions:

A: Job Specific:

• Greets customers, identify their business needs, complete requests and answer questions.
• Researches issues and corrects discrepancies.
• Accepts and processes cash item deposits, savings deposits, withdrawals and cash checks.
• Processes loan, credit card and utility payments.
• Redeems savings bonds.
• Reconciles night deposits and mailed-in transactions.
• Oversees the vault and ATM when assigned.
• Follows all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.
• Completes and processes holds/CTR's as required.
• Ensures that all safety and security measures are being maintained at all times. Follows proper dual control measures when required. Completes logs and assist with audits. Maintains the security of personal keys and assigned codes.
• Maintains assigned cash levels. Balances drawer. Researches any over and short issues.
• Sells gift cards and other bank services. Identifies opportunities to cross sell and refer to a Personal Banker for follow-up.
• Utilizes back office capture to send transactions to corporate. Reconciles any balancing issues.
• Maintains flexibility in scheduling to work all hours and locations within the market(s) as assigned.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.