Manager on Duty

Essential Job Functions:

• Assist departmental Managers with overseeing the conduct and performance of casino employees while on duty to ensure a good customer service environment is being maintained.
• Enforce and comply with Regulatory Agencies, Internal Accounting systems, Administrative Controls and internal policies and procedures.
• Enforce good guest relations in all areas of the casino.
• Handle all casino patrons' complaints in a timely and professional manner.
• Read, verify, and sign appropriate documentation as needed.
• Consult with General Manager or Operations Manager, and departmental Managers to ensure minimal interruption to the business functions.
• Perform all other duties as assigned by General Manager or Designee.

MINIMUM QUALIFICATIONS

Education:

• High school diploma or GED equivalent.
• At least 1 year experience as a Slot Supervisor/Manager with working knowledge of the Gaming Industry and the laws and regulations governing gaming operations.
• At least 21 years of age.

Knowledge, Skills, and Abilities:

• Must possess excellent customer relations, leadership, and communication skills.
• Must be proficient in math.
• Must be wiling to work any day and shift.
• Must have ability to use good judgment in intense and non-intense situations.
• Must be friendly and with an outgoing personality.
• Must be able to follow all instructions, written and oral.
• Must be able to stand or walk for prolonged periods of time.
• Must present a profession and well-groomed appearance.
• Must be able to work in a casino environment where secondhand smoke, loud noises and flashing lights are present.
• Must be able to lift and carry objects weighing up to 50 pounds.
• Must be able to push, pull and drag up to 150 pounds.

Training and Experience:

• Minimum of three (3) years casino experience or Hospitality management experience required.
• Must pass an annual Title 31 exam.

Licenses/Certifications/Other:

• Must be able to receive a gaming license.

Office, gaming floor environment including flashing light, frequent loud noises, and cigarette smoke. Extensive computer use. Must be flexible with work schedules. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally, you must deal with angry or hostile guests. High volume direct public contact.

Must be able to pass background check and receive a gaming license. Must be able to complete pre-employment drug test with a negative result.