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Lead Scheduling Coordinator
•12 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Saint Paul, Minnesota |
About this job
Job Description
Job Description
Job Posted by ApplicantPro
CareAparent is seeking a Full-Time Senior Scheduling Coordinator who would be responsible for scheduling on the open shifts calendar, handling scheduling changes from clients, caregivers, and/or clinicians, corresponding to time off requests, and maintaining weekly hourly goals set by manager.
Okay, I know what you're thinking: "That doesn't sound very exciting". But now that we've gotten the X's and O's out of the way, let me provide some color. Our Scheduling Team is the heart and soul of CareAparent. Their work not only affects our internal Team but also has a direct impact on the clients we serve. They are a skilled and dedicated bunch but need some help as our company grows. You'll be joining a group of professionals that are not only goal-oriented and highly collaborative but like to have fun as well. If you enjoy working with people, have excellent communication skills and bring a customer-service mindset, we want to share this opportunity and our culture with you! Okay, now back to the fine print.
Job Duties
- Schedule all shifts using CareAparent software
- Maintain and update client schedules using authorizations and assessment information with an emphasis on creating high quality matches
- Answer and respond appropriately to phone calls related to client care, scheduling, and shifts, serving as daily point of contact
- Perform schedule adjustments as needed based on daily calendar activity
- Communicate daily schedule changes to clients, caregivers, and/or clinicians
- Recognize and capture opportunities to increase service hours utilization in scenarios to enhance and/or increase the quality of care
- Report weekly scheduling, employee performance, and shift completion data
- Communicate and reinforce CareAparent policies and procedures
- Adhere to company policies and standards for resolving consumer concerns
- Some weekend, after hours, and holiday on-call duties, as needed
Job Qualifications
- Bachelor's degree required
- Minimum of five (5) years of customer service experience, with minimum of one (1) year of management experience preferred.
- Minimum of one (1) year of relevant experience in a high-volume, fast-paced environment.
- Communication skills (in-person/phone)
- High organizational skills
- Ability to multitask
- Ability to navigate and use technology.
CareAparent is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status.
Job Posted by ApplicantPro
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