Service Manager

Service Manager – Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Benefits

Health Insurance

401K

Paid time off

Employee discount, parts & service and new or used vehicles.

Dental insurance

Vision insurance

Life insurance, AD& D

Salary Range - $60000 - $100000 / Year

About Us

Fillback Family of Dealerships has a rich history spanning over 75 years, originating in 1948 in the Town of Highland. Founded as a family-owned and operated business, it has transitioned through three generations of ownership, currently under the stewardship of Mark Fillback. Over the years, Fillback Family of Dealerships has expanded its reach and now proudly serves Southwest Wisconsin from four vibrant communities: Highland, Richland Center, Boscobel, and Prairie du Chien.

At Fillback Family of Dealerships, we specialize in both new and pre-owned vehicles, offering a wide selection to meet the diverse needs of our customers. Among our new vehicle brands, we proudly represent Ford, Chrysler, Dodge, Jeep, Ram, and Chevrolet, ensuring that our customers have access to top-quality options from trusted manufacturers.

What sets Fillback Family apart is our unwavering commitment to customer and employee satisfaction. We prioritize treating everyone who walks through our doors like family, fostering a welcoming and supportive environment. Our dedicated staff members are the backbone of our success, and we invest heavily in their training and development. As a result, we boast the largest number of Master Certified technicians in the region, a testament to our dedication to professionalism and excellence.

At Fillback Family of Dealerships, we firmly believe in the importance of continuing education and providing our employees with ample opportunities for growth and advancement. By nurturing talent and fostering a culture of learning, we ensure that our team remains at the forefront of industry expertise, delivering unparalleled service to our valued customers.

Whether you're in the market for a new vehicle or seeking top-notch service for your current one, Fillback Family of Dealerships is here to exceed your expectations. Come experience the Fillback difference today, where quality, integrity, and exceptional service are our promises to you.