Service / Parts Advisor

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education:

• High School Diploma

Benefits

• Health Insurance
• 401K
• Paid time off
• Employee discount, parts & service and new or used vehicles.
• Dental insurance
• Vision insurance
• Life insurance, AD& D

Salary Range - $40,000-60,000

About Us

We at the Fillback Family of Dealerships want to make our service department as efficient as our vehicles. We know that starts with our most valuable resource – our employees. As an Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers’ vehicles – from trucks to fuel-efficient hybrids. Our service departments resources and tools are just as cutting edge as our vehicles – and our dealership is looking for employees with the talents and skills to take us even further.

Help us bring the domestic auto industry back home – apply today!