Impact Suite - Customer Success Manager (Wellness Consultant)

Impact Suite is a modern mental wellness company getting at the roots of emotional healing through preventative technology and professional care. We exist to inspire people and set them free on their own unique path to greater hope, healing, and happiness. Impact Suite is offered as a benefits package to organizations looking for a modern solution for employee wellbeing.

Job Description:

As a Customer Success Manager at Impact Suite, you will play a pivotal role in ensuring our customers successful implementation and ongoing utilization of our mental health resources, wellness programs, and clinical support services. You will be responsible for building and maintaining strong relationships with our customers and will serve as a dedicated resource for them, providing support, guidance, and crisis intervention as needed. Onsite and online regular visits and presentations with customers will be expected. Additionally, you will collaborate with internal teams to develop and implement new wellness initiatives to further our mission of helping the organizations, employees, and their family members discover deeper healing and growth.

Responsibilities:

• Develop and maintain a deep understanding of Impact Suite products and services.
• Serve as the primary point of contact for assigned customers, building strong relationships and providing exceptional support.
• Onboard new customers, ensuring a smooth transition and successful implementation of Impact Suite solutions.
• Conduct regular check-ins with customers to review utilization and wellness reports, assess satisfaction, address concerns, and identify ways to improve overall employee wellness.
• Provide ongoing training and support to customers, helping them maximize the value of Impact Suite services.
• Collaborate closely with internal teams, including Wellness Specialists, Sales, Marketing, and Product Development, to advocate for customer needs and drive continuous improvement.
• Monitor customer usage and engagement metrics, proactively identifying and addressing any issues or opportunities for improvement.
• Stay informed about industry trends and best practices, sharing insights and recommendations with customers to help them stay ahead of the curve.
• Manage contract renewals and negotiations.

Qualifications:

• Experience in customer success, account management, or related roles.
• Proficient in delivering presentations in person and online
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers at all levels of an organization.
• Strong problem-solving skills, with a proactive and results-oriented mindset.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience working with CRM’s is a plus.

Benefits:

• Competitive salary (Negotiable)
• Paid Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and flexible work arrangements
• Professional development opportunities and ongoing training
• A collaborative and supportive work environment with opportunities for growth and advancement
• Paid lunches and On-Site Gym

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

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