Adv Healthcare Security Program Training Manager

Description/Job Summary

Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 + employees, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

The Advanced Healthcare Security Program Training Manager's role is to coordinate, develop, and deliver direct training specific to Blackstone Consulting Inc's advanced security programs. These are advanced level programs that include direct usage of firearms, tasers, pepper gel, and body worn cameras in a healthcare environment and the training of these items on top of regular day to day operations is imperative to the success of the program. The right candidate for this position must be comfortable with group facilitation, providing coaching & corrective feedback, obtaining required certifications, and teaching Jiujitsu-based physical tactics. Must be able to adjust and adapt frequently to schedule and content changes with a can-do attitude.

Pay: $64.32/hour

This position is for the Bay Area. This role is 90% travel and 10% remote.

Responsibilities/Duties

• Present training materials and information using a variety of instructional techniques, such as role-playing, simulations, team exercises, lectures, computer-based or through other creative avenues.
• Foster an inclusive learning space that caters to different learning styles.
• Recognize learning milestones and double down on areas of weakness while continuing to move the program forward.
• Evaluate training materials, modes of training delivery, and training content, and amend and revise materials as necessary, to adapt to the changes that occur in the work environment, identified gaps, or new regulations.
• Research and remain current in all federal and state mandatory training requirements to meet company compliance efforts.
• Adhere to all company policies and procedures and remain in compliance with local, state, and federal regulations.
• Provide a professional atmosphere where client staff, members, and visitors' needs are responded to with care, and every interaction is courteous, respectful, and pleasant.
• Present a professional image of BCI, the client, and the Security Department
• Maintain and display excellent public relations skills in all interactions.
• Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Communicate with and support management in achieving training and development objectives and goals for training.
• Learn healthcare facility-specific procedures and policies.
• Read and interpret documents such as police reports, local and state laws, instructions, and procedure manuals.
• Deliver training programs, policies, and training schedules for employees on common and specialized security subjects in accordance with all legal, contractual, and company-mandated requirements.
• Maintain training records and prepare reports to evaluate the performance of training activities and instructors and to monitor the progress of trainees.
• Obtain and maintain training through approved programs for physical tactics (jiujitsu based), de-escalation, firearms (if needed), taser, body cameras.

Required Experience

Work Experience

Three (3) years of security management or training experience or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company

Licenses / Training

Valid Government issued Driver's License or valid state-issued I.D. card
Bureau of Security and Investigative Services Certification or Guard Card
Must have or be able to obtain IAHSS basic, advanced, and supervisor certification within six months of employment
Must have or be able to take the Department of Homeland Security Instructors Training Certification Course, Incident Commander Course, Handson Training Course, and Defusing Aggressive Behavior instructor's course within six (6) months

Skills / Specialized Knowledge

Demonstrate excellent written and verbal communication and interpersonal skills
Excellent presentation and group facilitation skills
Excellent planning, organizing, research, and project management skills
Knowledge of or ability to learn healthcare security operations and procedures
Able to pass each healthcare competency exam and/or skills lab
Adhere to applicable state, county, and municipal licensing requirements for Security Officers
Maintain professional composure when handling crisis situations
Basic computer skills, including intermediate operational knowledge of PowerPoint
High-quality customer service skills
Critical thinking and problem-solving skills
Ability to be an effective team member and manage multiple tasks with good time management
Must own a reliable form of transportation (may be used in the performance of duties)
As a condition of employment, the employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws

Preferred Experience

Five (5) years of security management or training experience or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company

Required Education

Level:

Associate degree (Or equivalent training or security experience)

Field of Study

Business
Education
Training and Development
Safety/Security Management
Social Science
Physical Education

Preferred Education

Level

Bachelor degree (Or equivalent training or security experience)

Field of Study

Business Administration
Emergency Management
Criminal Justice
Graphic Design
Adult Learning

Required Qualifications

Minimal Qualifications at Entry:

• Be 18 years of age and possess a high school diploma or GED
• Have a reliable and functional means of communication (i.e., cell phone)
• The legal right to work in the United States
• Possess a valid government-issued driver's license or state-issued I.D.
• Active state issued guard card preferred
• Successfully pass the client's pre-employment screening process (Drug Test, Health Screen, Criminal
• Background Check)
• Ability to properly wear an N95 mask and adhere to social distancing guidelines while onsite
• Complete healthcare competency assessment and training on defusing assaultive behaviors

EOE/M/F/D/V/SO

PPO-12867 CALBSIS License

Details

Company benefits include - see all the details at www.bci-toolkit.com/benefits

• Sick: Employees are allocated 6 sick days per year at the time of hire and thereafter every January.
• Holidays: BCI offers a holiday schedule each year which includes New Year's Day, MLK Day, Presidents Day, Memorial Day, Juneteenth National Independence Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
• Medical/Dental/Vision: Upon completion of 30 days of continuous employment on the following first of the month, you will be eligible to choose your benefits from an array of BCI offerings.
• Vacation: You are eligible to accrue 10 days of paid vacation per year.
  • Vacation time must be scheduled and approved by your manager. Should you leave the company for any reason, accrued but unused vacation will be paid out on a prorated basis from the date of hire through date of termination.