Field Service Technician

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.

POSITION SUMMARY

For our Entry Door segment, the Field Service Technician serves as a valuable resource to our customers performing service and repairs to our products once installed in the field. Day-to-day responsibilities include:

• Representing Lumbermen’s favorably and building/fostering relationships with customers
• Developing and maintaining a strong knowledge of the products offered
• Assessing service/installation needs based on service requests
• Completing service/repair/install work in a timely and cost effective manner, ensuring complete customer satisfaction
• Completing all service documentation accurately and on time
• Communicating effectively with the Service Coordinator
• Maintaining and accurate and complete parts inventory, as applicable
• Safely operating and maintaining assigned company vehicle
• Ensuring company vehicle is stocked with all necessary tools and supplies to perform assigned duties
• Complying with all safety policies and procedures at all time
• Report any/all accidents in a timely manner

At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

This position may involve working overtime and out of town based on needs.

REQUIRED EDUCATION/EXPERIENCE

• High School diploma/GED required
• Knowledge of construction/building processes

REQUIRED SKILLS

• Service-oriented
• Customer-focused
• Able to work cooperatively with sales and production teams
• Strong organizational skills
• Strong communication skills both verbal and written
• Maintain a clean, neat, professional appearance
• Willing and able to learn
• Able to perform work accurately with a high attention to detail
• Possess strong electro-mechanical aptitude

DESIRED SKILLS

• Experience with Therma-Tru Doors
• Experience as a field technician on service/installation of entry doors

PHYSICAL REQUIREMENTS

• Physical ability to continuously lift and bend, climb ladders, work on knees for extended periods of time
• Proficiency with power tools
• Ability to lift 100 pounds

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices, and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• Ulliance Life Advisor EAP
• The SOURCE – free and confidential support resources for our team
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.