Assistant Front Desk Manager

Lutsen Sea Villas - Tofte, Minnesota

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

Work here. Play here. Thrive here.

FLSA Status: Exempt

Department: Front Desk

Reports To: Front Desk Manager and/or General Manager

PURPOSE

The Assistant Front Desk Manager will assist in managing the resorts’ Front Desk operation by the implementation of high-quality services offered to

guests. This will occur through guest registration, bell services, telephone services, guest accounting.

EDUCATION, EXPERIENCE

Associate degree preferred; one to three years’ related experience; or acceptable equivalent combination of education and experience.

CERTIFICATIONS

• Valid driver’s license
• Obtain First Aid/CPR certification within six months of employment

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in overseeing the day-to-day Front Desk operation and generate, through proper supervision of team, new programs which result in an increase level of guest satisfaction, operational excellence, increased occupancy and projected revenue levels.
• Train Front Desk staff utilizing tools such as the monitoring of the property management system (RDP) and by providing consistent feedback.

Ensure the staff have the information and tools necessary to perform their job well.

• HR functions: ensure proper staffing levels; recruit, interview, hire, coach, discipline, terminate Front Desk staff; perform timely performance reviews of team; write and post the department schedule in a timely manner, all as directed.
• Inventory: Maintain room inventory (through third party booking channels), front desk supplies, guest services supplies inventory (including brochures and area information supplies), monthly video inventory and accurate accounting of all tickets and discount coupons, as all directed.
• Audits: Ensures and audits procedures for credit control and financial transactions; ensures proper security of department monies; audits all department reports for accuracy and completeness, all as directed.
• Work with Marketing Department to design and implement lodging specials, as directed.
• Assist in the management of the Gift Shop sales and operations, if directed.
• Attend and represent resort at various events.
• Serve as guest concierge: Answer inquiries regarding resort area and services; arrange for guest transportation, collect and distribute messages for guests; secure patrons valuables in safe; assist with guest requests; address and resolve guest issues, etc.
• Check in and check out guests in an efficient, warm and friendly manner; register guests into the computer; verify reservation, address, credit information, etc.
• When applicable, oversee the Guest Service Department; manage activities and expenses in accordance with the Guest Service budget.

This position is responsible for a budget only as directed by the Front Desk Manager and/or General Manager. The budgetary responsibilities man include:

• Work with the management team and Marketing Team to assist in developing and successfully executing the Revenue Management Plan.
• Participate in the creation of the budget.
• Monthly review of financials in relation to approved budget.
• Knowledge of annual goals.
• Reach/exceed goals.
• Participate in annual budget process.

SUPERVISORY RESPONSIBILITIES

This position supervises the Front Desk staff.

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:

• Upholds Odyssey Values and the principles of HEART.
• Ability to manage the department in compliance with company policies, as well as applicable laws and regulations.
• Ability to manage the department in a fashion to increase occupancy and maximize revenue.
• Ability to be adaptable and flexible.
• Prioritizes and plans work activities, creating action plans when necessary.
• Uses time efficiently.
• Maintains acceptable attendance and punctuality.
• Follows through on commitments.
• Ability to operate office equipment, computers and applicable software programs.
• Must be able to read, analyze and interpret business reports such as financial reports.
• Ability to effectively present information to management, groups and/or boards.
• Ability to apply concepts such as probability, fractions, percentages and ratios to situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to use a computer for advanced applications such as spreadsheets, business correspondence and job-specific software programs.
• Must be able to demonstrate good communication skills (verbal, non-verbal and written).

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to stand, talk, hear, and use hands. The employee is frequently required to walk. The employee will seldom be required to sit, reach, climb, stoop and kneel. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision requirements required by this job include close and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee will frequently be exposed to general office environment conditions. The employee will seldom be exposed to high, precarious places, fumes or airborne particles, outdoor conditions and moderate noise.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.