AAA Battery and Auto Approved Specialist

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Provides Business consultative advice for a group of owner/operators associated with an assigned independent contracted Approved Auto Repair (AAR) and Battery network to ensure they meet and/or exceed established AAA National and Club Automotive Standards. Required to live in the state of Wisconsin or Illinois. Salary range based on experience, $56,014.00 - $74,692.00.

Extends business consultative advice and recommendations to repair facilities and battery service providers in relationship to industry best practices including the use of new technologies, financial reports, profit and loss statements, identification of cost efficiencies and customer relationship management (CRM). Develop reports to pinpoint areas of performance and trends requiring additional support/training to achieve goals of department (i.e. tester data, customer service index and acknowledging repair shop portal). Trains new battery technicians as needed and shares best practices with team on a regular basis.

Works closely with contact center teams to increase awareness of AAR and battery programs.

Promotes new products and services for members.

Initiates, coordinates and implements activities associated with the maintenance and continuous improvement of programs. Ensures both AAA and Club established program standards are met and or exceeded.

Evaluates/investigates prospective facilities, provides information on AAR, and makes recommendations regarding facility appointments/cancellations to Automotive Services management. Provides ongoing feedback to management regarding quality of service provided by the AAR facility. Conducts on-site reviews of club AAR facilities to ensure compliance with AAA service standards and recommended practices.

Assists members with complaints and repair disputes. Consults with industry and state agencies concerning complaints and repair related issues. Prepares activity reports and maintains files such as inspection reports, complaints, etc. May perform other duties as assigned.

Attend Regional Field staff meetings. Report performance of both programs and work closely with Field Reps to improve program acumen and service levels. Visit facilities on regular basis as representative of ACG.

Performs Quality Assurance by conducting in-field ride-alongs, facility visits, vehicle inspections, mystery shopping and works closely with individual battery service techs or facility owners to maintain high levels of testing performance and integrity.

Works on various projects and conducts branch presentations to improve department efficiency as well as continuing to heighten program awareness.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

No direct staff, but responsible for oversight of a network of assigned areas of responsibility, including ensuring AAA National and Club Automotive standards are met and or exceeded.

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High School diploma, GED or Technical school graduate/certification
• Possession of a good driving record and a valid State driver's license.

Experience:

• Three to five years of administrative and/or Automotive Service experience
• Analyzing reports and financial statements in conjunction with coaching business owners
• Evaluating operational needs and business practices related to service quality, financial viability and operational issues
• Managing vendor/supplier relationships
• investigate prospective facilities for the program and make recommendations regarding the appointment of such facilities
• explain service standards to contracted repair personnel
• conduct inspections of facilities in order to ensure compliance with established standards
• utilize automated visit and inspection log to document visits, recruit and secure contracts with potential facilities
• Resolving customer service issues
• Communicating effectively with others in a team/individual work environment and with the public (e.g. customers and contracted repair facilities) regarding standards, policies and procedures
• Establishing necessary reporting and control systems
• Maintaining files and records (e.g. facility inspection reports, member complaints, AAR applications, battery tester inventory, consignment and data)
• Completing activity reports (e.g. member usage, member satisfaction ratings)
• Working independently of supervision

Knowledge and Skills:

• AAA systems
• Proficient in Microsoft Office products such as Excel, Word Power Point and other computer based programs
• Policies and procedures regarding the AAR and Battery programs
• Computerized repair information systems (e.g. Mitchell On-Demand)
• Repair industry procedures, practices, rates and facility insurance requirements
• State and Federal repair certification requirements
• Ability to deal effectively with AAR station owners, ACG Fleet Management, and independent Battery Service contract station owners and managers.
• Effective relationship management skills
• Excellent knowledge of spelling, grammar and punctuation; ability to compose routine business correspondence and calculate/compile numerical material

III. Preferred Qualifications

• Bachelor's degree in Business Administration, Accounting, Communications or a related field, is preferred.
• Technical training in automotive repair, ASE certification in Engine Performance (A8) and Auto Electrical/Electronic Systems (A6).
• Investigating, analyzing and resolving member complaints
• Quality assurance

IV. Work Environment

Frequent (up to 70%) travel required with exposure to road hazards and temperature extremes.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit