Customer Service Representative / CEX

Are you a friendly, persuasive person? Do you love to move fast and juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? Do you thrive following policies and procedures?

The results allow us to identify your unique strengths as it relates to the position.

Tri County Metals, a people centric business focused on delivering superior service and high-quality metal roofing products, is seeking a CSR in the CEX Department for our facility in Trenton, FL.  Tri County Metals, a fast-growing company, seeks to promote from within, grow and develop people to help them achieve their full potential, and add new team members that fit our people centered team-based culture.  At Tri County Metals we strive to be a place where team members love to come to work, a company customers are delighted to do business with, and to be excellent at everything we do.

The Customer Experience CSR will serve customers over the phone, email, and text. The CEX Team Member will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.  You must be comfortable handling dozens of calls and emails per day, qualifying prospects, making notes on Customer Card or Estimates for follow-up sales opportunities, and closing sales. 

Responsibilities

• Accurately process customer transactions such as estimates, invoices and credits.
• Determine and understand customer requirements and expectations to recommend specific products and solutions to their needs and desires.
• Perform other duties as assigned.
• Assist contractors via phone, email and text, other locations with overflow calls, and internal team members when needed.
• When receiving potential leads/prospects ensure they are vetted through the project coordinator department for follow-up and qualification.  

Schedule

• Schedule is Monday – Friday!   Weekends are yours to enjoy!  
• Hours between 7:30 AM – 4:30 PM

Compensation, Benefits & Perks

• Competitive wages paid WEEKLY.  Salaried Team Members may work more than 40 hours per week.
• Hourly Non-Exempt Position with range of $19 - $25.46/hour based on experience with company.
• Structured Inflation Protection Program for compensation
• Excellent Benefits beginning after 60 days of employment.
  • Medical Benefits – Company pays 75% of your premium.
  • Company Paid Short-Term Disability Insurance.
  • Company Paid Life Insurance Program. – Current $25,000 benefit!
• 401-K Program – Eligible after 6 months of employment – FULLY VESTED upon Eligibility!
  • Company Match up to 3% with an additional 1% Match when you contribute 5% total!
  • Retirement Profit Sharing Program – 6-year vesting schedule.
• Accrue 2 Weeks of Paid Time Off starting the first week {Able to start using after 90 days}
• 7 Paid Company Holidays.
• Structured on-boarding & orientation program to introduce you to our company and your role!

Qualifications

• Education – High School Diploma or equivalent, bachelor’s degree Preferred.
• Have a deep desire to better people by serving their needs.

The results allow us to identify your unique strengths as it relates to the position.

Tri County Metals is an equal opportunity employer. We do not discriminate based on race, gender, color, sexual orientation, religion, national origin, ancestry, disability, age, or any other characteristic that is protected by the state of or federal law.

Tri County Metals is a drug-free workplace!  Pre-employment and random drug screens will be conducted.  We do a 10 panel that consist of amphetamines, barbiturates, benzodiazepines, cocaine metabolite, opiates, phencyclidine, marijuana metabolite, methadone, methaqualone, and propoxyphene.  Banned substances including Marijuana will disqualify applicants and terminate employment.

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