Urgent Care Receptionist

Do you thrive in a fast-paced environment? Do you enjoy the unexpected? Do you like structure and organization? If you answered yes, to any of the above, you're in the right place!

PAW Health's work environment, processes, and systems are truly like no other. We are changing the veterinary industry by creating a service-based environment focused on informed consent, quality of patient life, caregiver education, and the balance of the lives of our staff by providing a local non-corporatized process of team collaboration and accountability.

PAW offers wage and compensation packages that are competitive with any other health service industry. We promote work-life balance to encourage mental and physical wellness. Because your overall health matters to us, your employee benefits include the following:

• Health insurance package including Medical, Vision, and Dental coverage: Full-time 
• 401(k)
• Paid Time Off
• Professional stipend for license dues, continuing education, and professional memberships 
• Uniform reimbursement 
• Pet insurance for employee-owned pets
• Employee discount for all employee-owned pets & immediate family members 
• In-house catered meals
• Corporate gym membership 
• Integration process to promote professional development
• Growth opportunities

Shifts Available:

• 10:00 am-7:00 pm
• 2:00 pm-11:00 pm
• 4:00 pm-1:00 am

$18 hourly - BOE

Urgent Care Receptionists (Veterinary Receptionists) are unlicensed personnel primarily responsible for interacting with caregivers. This is an integral role that is responsible for ensuring an efficient flow of caregiver coordination, patient services, and accounts receivable.

• Provide timely and professional communications with caregivers and coworkers 
• Greet caregivers in a friendly and timely manner 
• Receive incoming calls, provide available information, and route as needed 
• Able to disrupt a task to take a phone call, and return to the previous task 
• Ensure caregiver information is recorded accurately and consistently 
• Assist, coordinate, and/or perform appointment scheduling between caregivers and medical staff 
• Provide immediate support to all medical staff 
• Interpret electronic medical records, in order to coordinate the frequency of care and clerical data 
• Service-minded actions 
• Ability to think and adapt quickly to changing conditions 
• Organized and able to monitor multiple activities at once 
• Able to follow directions, but function independently 
• Perform clerical duties including, but not limited to, filing, copying, faxing, scanning, linking, emailing, and mailing 
• Understand hospital logistics to maintain efficiency and reduce costs 
• Be a resource for inventory control, to aid in loss prevention

Constructive Exchange: 

• Has the ability to solicit, process, and integrate input from team members and administrators
• Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue
• Effectively provides feedback

Computer Skills:

• Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and Microsoft Teams

Certificates, Licenses, and Registrations:

• None required
• Customer service, bookkeeping, or administrative experience is preferred
• Display excellent written, problem-solving, and verbal communication skills
• Navigates computer programs with ease to provide a quick front-desk experience for customers
• High school diploma or GED required
• Proven track record of completing projects on time in an orderly manner

PAW Health Network is a 24-hour Animal Care Center that provides an array of services offered to the community. These services include the following: walk-ins, routine care, urgent care, and massage therapy. We have numerous relationships and contracts with local organizations that we are extremely active in.

PAW Health Network is changing the veterinary industry by creating a service-based environment focused on informed consent, quality of patient life, caregiver education, and the balance of the lives of our staff by providing a local non-corporatized process of team collaboration and accountability.

The culture at PAW Health Network is loyal, laid back, enjoyable, and supportive of one another. If you are looking to begin or continue your career in an environment where you are valued, and encouraged to be successful and thrive while leading the industry with your care team, then please apply.