Front Desk Supervisor

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position...

Position: Front Desk Supervisor

The Front Desk Supervisor coordinates the operation of the program during the assigned shift.

Dove House is a program that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser

Minimum Qualifications:

• High school diploma or GED plus one-year relevant experience working in a similar capacity in a social services setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security, CPR/First Aid, and Fire Safety (F-80), also required, in accordance with regulatory mandates covering this program site.

Principal Responsibilities:

1. Directs all front desk staff activities to ensure adherence to policy and procedures.
2. Ensure proper documentation of front desk activities.
3. Provide emergency assistance to residents as needed and supervise incident management system.
4. Monitor building safety.
5. Conduct rounds at residence as assigned.

Employees receive an exceptional benefits package including

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance,
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and roles over from year to year. In addition;
• Paid Birthday Holiday

And much more...