Senior Property Manager

The Senior Property Manager is responsible for the overall operation and financial success of an assigned portfolio in accordance with company policies, procedures, and standards. Professionally represent Highwoods Properties to customers, vendors, and the general public.

Work Performed:

• Responsible for the financial performance of the assets within the assigned portfolio.
• Research, prepare, and implement annual budgets, including coordinating certain revenue, operating expenses, and capital expenditures for building improvements.
• Manage, supervise, and professionally develop department personnel.
• Review invoices as needed and submit them for payment to maximize Highwood's operating income.
• Maintain contact with customers and owner representatives to ensure solid, reliable relationships, including implementation of building specific customer relation programs.
• Manage capital improvement projects as assigned.
• Assist with property acquisition and dispositions as requested.
• Develop and implement ideas to reduce operating expenses.
• Administer preventative maintenance programs.
• Negotiate and manage vendor contracts within assigned portfolios.
• Assist in special projects for the department as needed.
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Adhere to company, division, and department policies and procedures and ensure property compliance with codes, regulations, and governmental agency directives.
• Review and monitor daily work order reports and weekly outstanding work order reports.
• Initiate customer billings and assist with the collection process.
• Coordinate customer move-ins (i.e., welcome packages, etc.) and move-outs to promote customer relations and protect the property.
• Assure optimal functioning of building systems (for example, HVAC, fire/life safety, elevators, and security systems).
• Review and explain monthly operating expense variances greater than 5% and $1000.
• Assist leasing representatives during the customer renewal process.
• Review and understand leases related to assigned portfolios.
• Coordinate customer projects and follow up on customer work requests.
• Responsible for the completion/execution of follow-up documentation for all leases.
• Attend and follow up on all customers' move-in and move-out punch list inspections.
• Adhere to OSHA requirements related to the assigned portfolio.
• Identify and implement procedures to minimize Owners' insurance risks and prepare necessary incident reports.
• Assist in the professional development of the Property Manager and/or Assistant Property Manager and Administrative Assistant.
• Work closely with the in-house Manager of Facilities Operations and Maintenance Team, including the development and oversight of the maintenance budget for assigned properties.
• Conduct regular team meetings to include all property personnel.

Requirements:

• Effective organization, time management, written and oral communication skills.
• Demonstrated leadership/management skills.
• Strong interpersonal skills, detail-oriented and analytical.
• Must be able to demonstrate proficiency and understanding of the following concepts:
• Consumer Price Index Increases
• Operating expense gross-ups
• Tenant Utility Metering
• Utility Rate Schedules
• Preventative Maintenance Scheduling
• Measurement of rentable vs. usable square footage
• Computer proficiency in MS Office and the Internet.
• Certified Property Manager designation or candidate, or RPA designation preferred.

Work Environment:

This job operates in a professional office environment as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

• Must be able to inspect all areas of the properties, including roof (ladder access), basement, stairwells, etc.
• Regularly required to sit, stand, walk, climb stairs, walk or drive to and from assigned properties, walk or drive to division office as needed, and perform computer work.

Education/Experience:

• Bachelor's degree in a related field preferred.
• 8-10 years experience in full-service commercial property management.
• Proven record of providing excellent internal and external customer service.
• Budgeting/reporting experience.
• Demonstrated experience with property acquisition and/or new property start-up.
• Proven experience managing capital improvement projects.
• Experience with GSA leases preferred.