Telephone Interviewer

Call Center Interviewer
Wilkins Research Services (WRS) has been conducting market research in Chattanooga for more than 40 years. With our longevity and experience in data collection, we are ahead of our competitors. We are proud of the top quality service we deliver to our customers!

As a family owned and operated business conveniently located off of Gunbarrel Rd, our flexible workplace offers opportunities for all types of job seekers. Currently, we are looking for interviewers who can gather opinions of individuals from across all the nation. Wilkins promotes a fun and casual work atmosphere in a call center environment. Our interviewers have a passion for delivering work with high levels of integrity and reliability. They also enjoy the friendly competition while completing surveys with their peers.

We are currently offering day and evening shift Telephone Interviewer positions with flexible schedule options for both full time and part time job seekers.

WRS has a wide offering of benefits including a scholarship opportunity for student employees, weekend shift bonus, medical, dental, vision, and life insurance, and Paid Holidays. WRS offers various bonus programs for interviewers to participate in.

Telephone Interviewers assist with large volume data collection for surveys. Our Interviewers conduct market research on a variety of topics through telephone surveys. This position involves contacting individuals and asking a series of scripted questions over the telephone.

Newly hired interviewers go through a series of training classes to prepare for various aspects of this role. Training is paid! The qualifications for this position are: must have basic computer skills, excellent telephone skills, above average reading ability, ability to communicate verbally effectively, be able to pass a criminal background check and drug test, and have a high school diploma or equivalent. Day shift base pay starts at $11 per hour, second shift Interviewers start at $12 per hour. Weekend bonuses may apply!

Overall Responsibility:

Through use of a predictive dialer, Interviewers will call individuals across North America to obtain opinions to complete questionnaires on various topics

Essential Functions and Responsibilities:

· Read verbatim scripted instructions and questions to respondents in a way that is clear and easy to understand.

· Solicit respondents to participate in surveys

· Clarify and probe for answers (when appropriate), and answer questions from respondents using scripted responses.

· Listen attentively and respond appropriately to respondents, but maintain a neutral and unbiased position.

· Complete interviews with confidence and at an energetic, efficient and productive pace, while maintaining an acceptable productivity rate.

· Be creative, charismatic and confident, while maintaining a professional demeanor.

· Handle rejection, but do not personalize it.

· Exercise extreme patience, professionalism, self-control, and good judgment when dealing with respondents.

· Follow all policies outlined in the Wilkins Research Handbook.

· Must be able to give full attention to what other people are saying

· Maintain regular and predictable attendance

· Additional duties and responsibilities as assigned

Physical Demands:

· Constant utilization of keyboard- however less than 20% of time spent typing

· Constant utilization of computer mouse

· Ability to sit for extended periods of time

· Maximum walking distance 20ft

· Ability to read computer screen

· Constant communication over telephone headset

Qualifications:

· Must be at least 18 years old

· Must be reliable, punctual and dependable

· Must have excellent customer service, written and verbal communication, and reading skills

· Must be able to look at computer screens and wear headsets for extended periods of time

· Must demonstrate the ability to read verbatim and narrow down answers

· High School Diploma or Equivalent

· Minimum six months of customer service experience, preferred in a call center environment

· Basic computer proficiency

· Must be able to pass a drug test

If you are interested in learning more about joining our team, please apply on our website: www.wilkinsresearch.net See Employment Opportunities.

WRS is an equal opportunity employer.

Job Types: Full-time, Part-time, Temporary

Pay: $11.00 - $13.00 per hour