HUMAN RIGHTS REPRESENTATIVE - 04232024- 57412

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE HUMAN RIGHTS COMMISSION, HAMILTON COUNTY

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

Summary

Responsibilities

Getting Information:

1. Receives the case file and review complaint form.
2. Verifies that the complaint falls within the agency's jurisdiction.
3. Verifies the file is consistent with the information in appropriate case management program.
4. Gathers or collect relevant documents from both the complainant, respondent and witnesses to be used in the analysis of the case.

Organizing, Planning, and Prioritizing Work:

1. Prepares investigative plan to provide an outline for the case investigation.
2. Submits the investigative plan to supervisor for review and approval of the investigation.
3. Utilizes the investigative plan to conduct the investigation.
4. Actively manages a working caseload, keep track of investigation process for each, and prioritize needed tasks based on the age and complexity of each case.

Analyzing Data or Information:

1. Assimilates information and evaluate the credibility and relevance of the information source.
2. Assesses the information against established elements of proof in order to make a recommendation.

Evaluating Information to Determine Compliance with Standards:

1. Provides a written recommendation of appropriate findings utilizing the evidence gathered during the investigative process.
2. Generates any associated reports at the conclusion of the investigation explaining the recommendation.

Communicating with Persons Outside Organization:

1. Communicates with the complainant/respondent to verify the jurisdictional elements of the complaint.
2. Explains to complainant/respondent the investigative process.
3. Gathers information relevant to the issues and bases by interviewing complainant, respondent, and witnesses.
4. Interviews relevant witnesses for additional information.
5. Educates the general public on their rights, responsibilities and procedures of the agency.
6. Conducts a predetermination interview with complainant or respondent at the conclusion of the investigation explaining the recommendation and inviting any additional information.
7. Testifies in administrative hearings regarding their investigations, when necessary.

Documenting/Recording Information:

1. Accurately records all interviews or onsite visits with complainant, respondent and witnesses.
2. Accurately and completely documents in the case file and case management programs all investigated actions and communication related to the case.
3. Ensures that all files are secured and organized according to agency standards.

Resolving Conflicts and Negotiating with Others:

1. Conducts mediations, conciliations, settlement discussions as applicable to resolve cases of discrimination.

Establishing and Maintaining Interpersonal Relationships:

1. Encourages harmonious work environment.
2. Encourages and build mutual trust, respect, and cooperation among team members.
3. Communicates issues effectively and professionally to resolve concerns.

Communicating with Supervisors, Peers, or Subordinates:

1. Responds to inquiries from supervisors and peers in a timely manner.
2. Communicates the facts of the investigation with supervisors and peers.
3. Communicates the working caseload status to supervisors on a regular basis.

Interpreting the Meaning of Information for Others:

1. Interprets the meaning and intent of policies and procedures for staff, community partners, case parties and the general public.

Interacting With Computers:

1. Uses office productivity software including but not limited to word processing programs, spreadsheet programs, presentation software, web-based email programs, and search engines.

Competencies

1. Decision Quality
2. Functional/Technical Competency
3. Problem Solving
4. Time Management
5. Perseverance
6. Written Communications
7. Ethics and Values
8. Listening
9. Composure
10. Negotiating

1. Law and Government
2. Customer and Personal Service
3. Clerical

Skills:

1. Active Listening
2. Critical Listening
3. Reading Comprehension
4. Speaking
5. Writing
6. Negotiation
7. Coordination
8. Complex Problem Solving
9. Judgment and Decision Making
10. Time Management

1. Deductive Reasoning
2. Inductive Reasoning
3. Oral Comprehension
4. Oral Expression

Tools & Equipment

1. Personal Computer
2. Telephone
3. Fax Machine
4. Scanner
5. Copy Machine
6. Camera
7. Motor Vehicle