Front Desk Associate/Night Audit

Full Job Description

Job Summary

Comfort Inn Ellensburg, WA

Isn't it time to work somewhere you love to work and that makes it fun, exciting and rewarding?

If you aren't happy with your current job or just can't find that right fit, come talk to us right away.

We are one of the hottest growing and best service hotel operating companies in the area and we are not only proud of where we work, but this place is like a family, and we definitely know how to have fun. Our hotel has an opening on front desk, and we are looking to fill with the best candidate.

OPEN POSITION: Front Desk Associate or Night Audit positions

Job Summary:

Front desk agents represent the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care.

Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. This job has great upward potential, the opportunity to cross train in other departments and aggressive pay increases based on performance.

Responsibilities and Duties

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Process laundry (wash, dry, fold) to re-stock for next housekeeping day
• Reports any unusual occurrences or requests to the manager
• Manages and resolves all guest complaints in a professional and courteous manner.
• Runs the Audit and changes the day.
• Processes guest check-outs and handles monetary transactions.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned

Skills

• Work experience as a Hotel Front Desk Agent
• Experience with hotel reservations software
• Customer service attitude
• Excellent communication and organizational skills

Qualifications

• High school or equivalent (Required)
• Hotel experience: 1 year (Required)
• Driver's License (Required)
• US work authorization (Required)

Job Type: Full-time

Schedule:

• 8-hour shift
• Monday to Friday
• Weekend
• 11pm-7am shift