Appraisal Coordinator

Description:

Your job as a service level coordinator would entail you speaking with both appaisers and account manager to create transparency in the appraisal process. You will be keeping in contact via phone and email with to make sure the whole appraisal process runs smoothly. This is a great entry level position for anyone looking to grow with a great company!

They are looking to add a Service Level Coordinator

Responsibilities:

Will be liaison between Appraisers and Account Managers.

• Engage team members and required internal departments to ensure the Service Level Agreements are continually met

• As directed, liaise with the Appraisal Management team to resolve issues with the SLA adherence, client escalations and appraiser coverage issues

• Escalate customer issues and work with management to proactively develop a solution to resolve the issue

• Proactively monitor day to day transactions via email, phone and/or through a proprietary management platform to ensure critical delivery milestones are achieved during the client appraisal procurement life-cycle

• Ensure consistent and thorough appraiser communication and messaging is delivered to the client via email, phone or through the transaction management platform

• Meet or exceed team/individual targets and objectives

M – F 9-6

Skills:

Appraisal, Vendor Communication, Mortgage, Customer service, Outbound/inbound calls, Call center support, vendor analyst, Outbound calls, Data entry

Top Skills Details:

Customer Service, Written and Verbal Communication, Attention to Detail

Additional Skills & Qualifications:

MUST HAVE:

- Great customer service experience in a financial services setting (2 to 3 years ideal)

- Great communication, verbal and written

- Ability to multi-task and work well under pressure

- able to use a PC computer.

NICE TO HAVE:

- appraisal management experience

- associate or bachelor's degree

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.