Admissions Advisor

Are You Looking to Make a World of Difference? With over 100 years in healthcare education, Southern California University of Health Sciences (SCU) is evolving both education and healthcare through its vibrant campus culture and integrative philosophy. Our holistic approach to caring permeates everything we do. Consider a career at SCU as an Admissions Advisor and help us in making a world of difference!

This position is primarily responsible for helping to increase institutional enrollment by fielding inquiries, supporting, and advising individual prospective students throughout the admissions process. The Admissions Advisor is responsible for representing Southern California University of Health Science in a positive and professional manner while recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. This position requires excellent verbal and written communications and strong time and resources management skills. Individuals must be able to solve problems and overcome objections as needed. Ideal candidates should have prior experience in admissions, recruitment, outreach, public speaking, customer service, sales, and a passion for helping others. This position will conduct a high quantity of prospect phone contacts and emails to secure appointments, campus tours, events RSVPs, interview activity, and conduct follow-up activity with unresolved candidates and future class applicants. Candidates must also be willing to work a combination of shifts between the hours of 8:00 am and 8:00 pm Monday through Friday and Saturdays from 8:00 am 5:00 pm in addition to other alternative schedules as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Advise prospective applicants on the admissions process and opportunities at the University.

Primary point-of-contact for prospective new students.

Responsible to manage all prospective student database and prospective student activities.

Be able to make 75-100 outbound calls per day using a dialing software.

Follow-up with all assigned inquiries as appropriate via phone, emails, and letters to schedule campus tours, events RSVPs, and face-to-face advising activities to achieve prompt contact and performance activity goals.

Conduct campus tours with prospective students and their families while communicating the details and benefits of attending SCU.

Adhere to approved SCU admissions standards and materials to matriculate new students including phone call scripts and career planning.

Consistently conduct follow-up with all applicants to ensure successful matriculation.

Represent SCU on and off campus to prospective students, parents, secondary school counselors and other individuals and organizations involved in the college selection process including but not limited to open houses, orientation programs, career fairs, college events, and student related events as needed.

Manage ongoing strategic communications with high school and independent counselors, including email, print, and other media, in close consultation with the Director for Admissions.

Perform one-on-one admissions counseling to diverse populations primarily by in-person, appointments, phone calls, and emails.

Complete all student enrollment documents and forms accurately.

Support the SCU team-oriented work environment by maintaining a pleasant and professional attitude and appearance.

Collaboration with other departments and offices across campus with data collection and problem solving.

Must follow best practices and compliance with all SCU policies and procedures.

Uphold the highest levels of professionalism with high ethical conduct at all times.

Accurately and completely explain educational programs, expected outcomes, students services, and financial consideration to students, parents, and educators.

Pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility.

Ability to learn product knowledge, phone handling, and advisement for all SCU programs.

Perform other SCU duties as required and assigned.

Learn more about how SCU is Making a World of Difference!

Requirements

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited

to, attendance standards and work deadlines; beginning and ending assignments on time; and

scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Design - Generates creative solutions; Uses feedback to modify designs.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• External Working Relationships - Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Organization

• Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Business Necessity The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Safety and Security All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelors degree (B.A. or B.S) from a four year accredited college or university and 2-3years of admissions advising or sales related experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Enrollment Management Software; Customer Relationship Manager Software; and Jenzabar.

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

Bachelors degree

2-3 years of admissions advising or related experience

Enrollment management software working knowledge, preferably Salesforce (TargetX)


Outreach/field advising

Admissions funnel management (Inquiry to Start)

Advising with adult learners/graduate programs

Phone skills and objection handling experience

Knowledge of marketing and recruiting concepts and sales and customer service experience a plus.

Ability to travel to remote locations and to load and transport admissions materials, displays, and other equipment. Some evening and weekend hours required, especially during the travel season.

Ability to represent the admissions profession positively through a strong, student-centered ethic.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand; walk; and sit. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); outside weather conditions; extreme cold; and extreme heat.

The noise level in the work environment is usually moderate.

Expectations of SCU Employees

The SCU Presidents Cabinet has identified a set of values and attributes that are bare minimums

for employment, those that are core to who we are as a university, and values to which we aspire.

Further identified are qualities and attributes desirable for employees in general, and senior

leadership specifically. This is in harmony with principles found in The Advantage, by Patrick

Lencioni.

SCU Core Values:

1. Transparency: Transparency implies openness, clear communication, respect, and accountability.

Transparency is operating in such a way that it is easy for others to see what actions are

performed. At SCU we believe that transparency leads to trust, improved problem solving, stronger

unified teams, and enhanced productivity.

2. Grit: Grit is passion and perseverance toward long-term goals. A positive, non-cognitive

trait based on an individuals passion for a particular long-term goal coupled with a powerful

motivation to achieve their respective objective. This perseverance of effort promotes the

overcoming of obstacles or challenges that lie within a gritty individuals path to accomplishment.

At SCU, grit is Sprinting the Marathon we have engaged in to be successful and reach long-term

sustainability in the ever-changing healthcare and higher education environment.

(http://www.ted.com/talks/angela_lee_duckworth_the_key_to_success_grit.html)

3. Sense of Humor: Having a sense of humor is about having a sense of perspective and using

the ability to find the humor in situations to manage stress and creatively problem solve. At SCU,

adding relevant and safe humor is about celebrating work, not trivializing it. By occasionally

taking ourselves lightly, while still taking our jobs seriously, mixing humor in an appropriate

manner will lead to improved workplace productivity and morale.

SCU Permission-to-Play Values: SCU Aspirational Values:

1) Respect 1) Evidence based

2) Integrity 2) Passion

3) Emotional intelligence 3) Extra mile

4) Team player 4) Integrative

5) Accountability 5) Adaptability

6) Collegiality

7) Authenticity

Profile Qualities:

1) Customer service focused

2) Willing to invest in student/client success by fostering positive relations, guidance, and assistance

3) A belief that no task that improves the University is beneath us/servant leadership

4) Be an ambassador of the brand

5) Be a part of recruitment

6) Resource innovator

Profile-Specific Qualities By Category:

1.) They promote positivity and teamwork

a. They actively work to build up teams and break down silos

b. They actively work to be part of the solution

c. They actively work to empower themselves and their teammates, working together in decision making processes

2.) They see how they can affect the bigger picture

a. They understand how their role helps to build the future of integrative healthcare

b. They pay attention to the details.

Benefits

[Benefits may be subject to change and are dependent on type of employment]

• Twelve yep TWELVE paid holidays per year
• E.V. Charging Stations*
• Free Employee Parking
• 15% off Logo Merchandise at Campus Store (www.shopscu.com)
• On-Site Chiropractic Treatment: No Charge for Employee** / $25 per session for Family and Friends
• On-Site Acupuncture Treatment: $10 per session for Employee** / $25 per session for Family and Friends
• On-site World Class Human Performance Training at only $39/month for unlimited sessions OR complementary use of the Universitys student managed weight/exercise facility
• On-Site 1400 sq. ft. Yoga Studio with access to our tranquil herbal garden
• 10 paid sick days per year
• 2 to 4 weeks of rolling vacation accrual
• An active culture calendar including: team happy hours, lunch & learns, enrichment events, and more.
• Employer sponsored 401(A) Retirement Plan with optional 403(B)
• Medical Benefits: 5+ plans to choose from with 1 plan free (employee only)
• Dental Benefits: 2 plans to choose from with 1 plan free (employee only)
• Vision Benefits: Complementary insurance through VSP (employee only)
• Life Insurance: 1x Annual Salary
• Additional Voluntary Benefits including: Pet Insurance, Flexible Spending Accounts, Accident Indemnity, Cancer Care, and more.

*Fees apply when charging vehicle.

**Co-Pays may be applicable depending on insurance

These hours do not roll over at the end of the year and cannot be banked.

Accrual rate and maximum hour cap depend on the position held by the individual and the amount of time said individual has been employed by the University (3.08, 4.62, or 6.15 hours/pay period).

Happy Hour events are only authorized by individual area Vice-Presidents and the University President. If held, attendance is never mandatory. Non-alcoholic beverages as well as food are always provided.

These voluntary benefits are made possible through SCUs relationship with both ADP and Aflac; as such, SCU is not responsible for program or claim administration.