Operations Supervisor - Full-time / Part-time

Our Client, a large Healthcare Administration Company in Center City, Philadelphia, is seeking an Operations Supervisor to join their team. If you are interested in and qualified for this role, please apply.

Qualifications

• Completed Bachelor's Degree
• +6 years of supervisory experience
• Healthcare experience

Job Description

• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
• Responsible for coordinating subordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition/disciplinary actions
• Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
• Ensure the use of best practice workflows and operational excellence in activities are utilized
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
• Analyze and report on a monthly and quarterly basis operational statistics

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.