Customer Service Representative - Full-time / Part-time

Seeking Customer Service Representatives for a contract-to-hire opportunity in Rancho Cucamonga. This is an immediate need.

Job Duties

• Effectively manage 30 - 50 accounts (10 critical/strategic), proactively communicating with each via phone, email and scheduled in-person meetings to constantly improve the customer experience.
• Sample and Sales Order entry to invoicing and at-risk inventory management using SAP
• Manage logistics processing and working with Freight Companies on tracking orders, customer complaints, refunds, etc.
• Adhere to the Standard Operating Procedures for customer service processes including modes of order intake including phone, fax, email and EDI.
• Manage cash and carry customer pick-ups while following all cash handling procedures if required.
• Forecasting support.
• Process returns, debits and credits using SAP.
• Prepare documentation including bills of lading, pick tickets, invoices and certificates of analysis at time of shipment
• Tracking and resolving customer issues including returns, debit and credit processing and complaint management.
• Backorder and Open Order management
• Scan, mail and file all applicable paperwork on a daily basis
• Meet company expectations with regards to critical performance metrics including but not limited to on-time delivery, open orders, productivity, over time and freight cost reductions.
• Coordinate new project onboarding with appropriate sales leads.
• Any other tasks as instructed by management.

Minimal Requirements

• 2+ years of customer service experience
• Knowledge and experience with MS Word, Excel, Outlook
• Experience with SAP a plus
• High School Diploma or equivalent education required
  

If you meet the minimal requirements please apply directly to the posting.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.