Customer Experience Analyst

Sling TV L.L.C. provides an over-the-top television experience on TVs, tablets, gaming consoles, computers, smartphones and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, T-Mobile, Sprint, Roku, Samsung, Netflix, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, ABC, NBC, HBO, AMC, A&E, EPIX, Cinemax, Starz, NFL Network, NFL Networks, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, Univision, and more. For spanish-speaker customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

Sling TV is the #1 Live TV Streaming Service 

(Based on the number of OTT households as reported by comScore as of April 2017)

Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit 

Skills - Experience and Requirements

A successful candidate will have the following:

• Bachelor's degree from four-year college or university
• 3+ years of project management and/or strategy experience
• Ability to dive deep into the weeds of a problem while understanding the big-picture impacts
• Confidence using data to drive decisions and outcomes
• A history of accomplishing a lot, quickly, with limited resources
• Passion for putting the customer first
• Ability to collaborate with colleagues across the organization
• Comfortable working autonomously in a fast-paced environment and taking the initiative to find creative solutions
• Proficient in Excel and PowerPoint

Overall We are currently looking for a driven, customer-centered analyst to join our team and focus on building Sling TV’s customer care strategy. This is the right job for you if you get excited about delivering a bestin-class customer experience, enjoy the challenge of brainstorming and implementing out-of-the-box solutions, and relish high-stakes opportunities to impact the business.

Job Duties and Responsibilities

• Identify and develop solutions for customer pain points
• Collaborate with business partners (Marketing, Customer Service, Product Teams) and teammates to build solutions that will drive business success
• Lead the execution of new customer care initiatives
• Maintain a test pipeline to meet both company and team objectives
• Understand and keep up with the competitive landscape to ensure Sling TV is always delivering the best customer care experience
• Develop and maintain dashboards and performance KPIs