Business Operations Analyst

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Retail Services Compliance Operations Analyst II will have the following:

• Excellent written and verbal communication skills
• Ability to multi-task and handle numerous projects at a time
• Attention to detail and
• Proficient in MS Office products, including Outlook, Excel, and Word
• Bilingual (Spanish) a plus
• Self-starter with high degree of work ethic and integrity
• High school diploma or equivalent, plus two years of related experience

Sales Operations Compliance Analyst will primarily process applications from prospective retailers and 3rd party providers. In addition to providing timely feedback, the analyst will work closely with various internal departments, including Sales, Specialized Distribution, and Partner Management to ensure appropriate resolution. Attention to detail is a crucial attribute, as the analyst investigates individuals and organizations to minimize the risk to DISH and Authorized Retailers.

Primary responsibilities fall into the following categories:

• Receive, research, and process prospective retailer and 3rd party provider applications
• Report investigation trends and add entities to the unapproved 3rd party provider list where applicable
• Review sales calls and provide timely feedback to highly escalated complaints, including Attorney General, Better Business Bureau, and OOP/Executive Resolution
• Stay up-to-date on DISH business rules, hardware features, promotions, and programming
• Other duties as required