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Public Areas Housekeeping Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Isle Of Palms, SC Isle Of Palms, South Carolina |
About this job
Job Overview
You are part of the team that is empowered to provide exceptional cleaning service in all public areas, guest corridors and other assigned areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming and encourage comfort.
Essential Functions
* Responsible for management and administration of the Resort Common Areas housekeeping operations.
* Assuring improved quality and cleanliness of designated indoor/outdoor areas: Sweetgrass Pavilion, Administration Building, Boardwalk Inn, Village at Wild Dunes, Resort Pools (Palm Cove, Grand Pavilion, Swim Center, Links Clubhouse, Harbor Prop Shop, Harbor Course Halfway House, Tennis Shop, Tidewater Conference Center, Port O' Call conference Center, and all resort public bathrooms (associate/guest).
* Responsible for routine floor care, carpet care, bathroom cleaning, office cleaning, deck cleaning, indoor/outdoor fixtures, garages, porches, balconies, and breakrooms
* Utilize heavy equipment: floor care machines, power washers, vacuums, blowers,
* Staffing include but not limited to: Supervisor (s), Floor Care Specialist (s), Facilities Housekeeping Attendant (s).
* Responsibilities to include but not limited to: owner, executive, associate and vendor relations, quality inspections, maintaining/improving quality standards of Common Areas, and Unifocus management.
* Responsible for assisting in budgeting, forecasting and control of housekeeping operating expenses including payroll, inventories, supplies and other departmental operating expenses.
* Using Labor Management tools such as Heath Labor Management and Work Records to control/monitor staffing needs.
* Working within budgeted/forecasted Expense guidelines to maximize department profit/loss
* Perform ongoing quality inspections of common areas and take corrective action as needed to address quality deficiencies particularly in regards to housekeeping issues.
* Follow-up on inspections for corrective action as needed.
* Report maintenance deficiencies to appropriate personnel.
* Implementation of PDQ Steps practices to promote a quicker, effective and efficient style of cleaning for office/bathroom space.
* Facilitation and completion of annual performance appraisals for Facilities Housekeeping Staffing in accordance to resort standards/policies.
* Conducts and/or assures completion of morning stand-up meetings.
* Guiding the staff with safety tips, training tips, and resort information
* Performs and completes biweekly Foundations Trainings to the Wild Dunes Resort Standard.
* Responsible for construction and development of Standard Operating procedures
* Knows all safety and emergency procedures and their role in assisting during these times
* Resort Safety Procedures
* Operates department pursuant of OSHA/DHEC requirements and guidelines.
* See OSHA//DHEC Standard Manuals
* Adhere to department and resort attendance policies
* Performs the interviewing and hiring of Facilities Housekeeping Staffing.
* Completes all new hire and termination paperwork
* Facilitates the orientation and training of new housekeeping team.
* Facilitates the ongoing training and development of housekeeping team.
* Responsible for motivating Facilities Housekeeping staff
* Goals set for by Director for Associate Engagement Survey scores
* Attend all scheduled meetings as required
* Resume Meetings (high priority)
* Labor Management Meetings
* Rooms Division Meetings
* Leadership Communication Meetings
* Maintains communication with Supervisors and Attendants.
* Ensures all housekeeping equipment is in proper working order.
* Assists with monitoring time punches in Timesaver, ensuring accurate payroll for all Facilities Housekeeping associates.
* Attends weekly walk through with Director team members
* Walk through with:
* Director of Facility Operation
* Director of Rooms
* Managing Director
* Director of Property Management
Qualifications
eXPERIENCE & eDUCATION:
* Minimum of High School Diploma, GED
* College Education preferred
* 2 year of Housekeeping experience
* 1 Year of Housekeeping Supervisor Experience
* Verbal and written communication skills
* Supervisory and organizational skills
* Experience in large resort properties is preferred
Job REQUIRMENTS:
* Must be authorized to work in the United States
* Must be have valid South Carolina Drivers license and meet company driving standards
* Must be able to read and speak English
* Must be able to accurately follow instructions, both verbally and written
* Must possesses excellent communication skills
* Must be professional in appearance and demeanor
* Must be able to work under pressure
* Must be able to work in a fast paced environment
* Must have excellent listening skills
* Must always ensure a teamwork environment
* Must have basic knowledge of chemicals and their uses
* Ability to work a flexible that may include evenings, weekends and holidays
* Must have the ability to deal effectively and interact well with the guests and associates
* Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
* Must have a passion for creating an exceptional experience for all guests
Working CONDITIONS:
* Must be able to stand and walk throughout the day, with intermittent periods of stair climbing;
* Must be able to repetitively lift, push, pull & carry up to 50 lbs, frequently up to 50 lbs and occasionally up to 150 lbs;
* Must be able to twist, bend and squat frequently; kneel or crawl occasionally ; infrequently climb a ladder
* Must be able to work in a variety of weather conditions (rain, wind, snow, heat); with exposure to chemicals and dust.
* Must be able to perform repetitive hand & arm movements and simple grasping constantly; pushing & pulling, squeezing and overhead reaching frequently.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
You are part of the team that is empowered to provide exceptional cleaning service in all public areas, guest corridors and other assigned areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming and encourage comfort.
Essential Functions
* Responsible for management and administration of the Resort Common Areas housekeeping operations.
* Assuring improved quality and cleanliness of designated indoor/outdoor areas: Sweetgrass Pavilion, Administration Building, Boardwalk Inn, Village at Wild Dunes, Resort Pools (Palm Cove, Grand Pavilion, Swim Center, Links Clubhouse, Harbor Prop Shop, Harbor Course Halfway House, Tennis Shop, Tidewater Conference Center, Port O' Call conference Center, and all resort public bathrooms (associate/guest).
* Responsible for routine floor care, carpet care, bathroom cleaning, office cleaning, deck cleaning, indoor/outdoor fixtures, garages, porches, balconies, and breakrooms
* Utilize heavy equipment: floor care machines, power washers, vacuums, blowers,
* Staffing include but not limited to: Supervisor (s), Floor Care Specialist (s), Facilities Housekeeping Attendant (s).
* Responsibilities to include but not limited to: owner, executive, associate and vendor relations, quality inspections, maintaining/improving quality standards of Common Areas, and Unifocus management.
* Responsible for assisting in budgeting, forecasting and control of housekeeping operating expenses including payroll, inventories, supplies and other departmental operating expenses.
* Using Labor Management tools such as Heath Labor Management and Work Records to control/monitor staffing needs.
* Working within budgeted/forecasted Expense guidelines to maximize department profit/loss
* Perform ongoing quality inspections of common areas and take corrective action as needed to address quality deficiencies particularly in regards to housekeeping issues.
* Follow-up on inspections for corrective action as needed.
* Report maintenance deficiencies to appropriate personnel.
* Implementation of PDQ Steps practices to promote a quicker, effective and efficient style of cleaning for office/bathroom space.
* Facilitation and completion of annual performance appraisals for Facilities Housekeeping Staffing in accordance to resort standards/policies.
* Conducts and/or assures completion of morning stand-up meetings.
* Guiding the staff with safety tips, training tips, and resort information
* Performs and completes biweekly Foundations Trainings to the Wild Dunes Resort Standard.
* Responsible for construction and development of Standard Operating procedures
* Knows all safety and emergency procedures and their role in assisting during these times
* Resort Safety Procedures
* Operates department pursuant of OSHA/DHEC requirements and guidelines.
* See OSHA//DHEC Standard Manuals
* Adhere to department and resort attendance policies
* Performs the interviewing and hiring of Facilities Housekeeping Staffing.
* Completes all new hire and termination paperwork
* Facilitates the orientation and training of new housekeeping team.
* Facilitates the ongoing training and development of housekeeping team.
* Responsible for motivating Facilities Housekeeping staff
* Goals set for by Director for Associate Engagement Survey scores
* Attend all scheduled meetings as required
* Resume Meetings (high priority)
* Labor Management Meetings
* Rooms Division Meetings
* Leadership Communication Meetings
* Maintains communication with Supervisors and Attendants.
* Ensures all housekeeping equipment is in proper working order.
* Assists with monitoring time punches in Timesaver, ensuring accurate payroll for all Facilities Housekeeping associates.
* Attends weekly walk through with Director team members
* Walk through with:
* Director of Facility Operation
* Director of Rooms
* Managing Director
* Director of Property Management
Qualifications
eXPERIENCE & eDUCATION:
* Minimum of High School Diploma, GED
* College Education preferred
* 2 year of Housekeeping experience
* 1 Year of Housekeeping Supervisor Experience
* Verbal and written communication skills
* Supervisory and organizational skills
* Experience in large resort properties is preferred
Job REQUIRMENTS:
* Must be authorized to work in the United States
* Must be have valid South Carolina Drivers license and meet company driving standards
* Must be able to read and speak English
* Must be able to accurately follow instructions, both verbally and written
* Must possesses excellent communication skills
* Must be professional in appearance and demeanor
* Must be able to work under pressure
* Must be able to work in a fast paced environment
* Must have excellent listening skills
* Must always ensure a teamwork environment
* Must have basic knowledge of chemicals and their uses
* Ability to work a flexible that may include evenings, weekends and holidays
* Must have the ability to deal effectively and interact well with the guests and associates
* Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
* Must have a passion for creating an exceptional experience for all guests
Working CONDITIONS:
* Must be able to stand and walk throughout the day, with intermittent periods of stair climbing;
* Must be able to repetitively lift, push, pull & carry up to 50 lbs, frequently up to 50 lbs and occasionally up to 150 lbs;
* Must be able to twist, bend and squat frequently; kneel or crawl occasionally ; infrequently climb a ladder
* Must be able to work in a variety of weather conditions (rain, wind, snow, heat); with exposure to chemicals and dust.
* Must be able to perform repetitive hand & arm movements and simple grasping constantly; pushing & pulling, squeezing and overhead reaching frequently.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
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