Chat Specialist- February 11, 2019

Chat Specialist- February 11, 2019

Colbern - Chat Operations

Live #rubylife! If your true calling is to make other people's day, then you would be the best fit for our Chat Specialist. We are looking for Full-Time folks who are ready to fight the good fight against impersonal service. We embrace the change to help our thousands of business customers grow their businesses and ultimately to make the world a better place.

What is Chat Specialist

Chat Specialist will be interacting via Chat with customers on behalf of our professional client. You will be answering questions about our clients and providing WOW customer service.

Accountability

• Create exceptional chat experiences that delight and WOW by seeking opportunities to make meaningful connections with customers. WOW them!
• Maintain accuracy, mindfulness, and a strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
• Multi-task in a fast-paced, technology-rich environment. Toggle between two screens and utilize multiple applications simultaneously, while delivering exemplary caller experiences.
• We are looking for you to hit a 30 second chat response time and 90% or above approval rating after each chat.

Your Background

• Minimum 1 year of continuous employment experience.
• Type minimum 40 WPM
• Able to work onsite in Lee's Summit Mo.
• Strong written communication skills, including proper grammar and spelling. Ability to clearly communicate with diverse audiences via Chat and email.
• Professional demeanor and respect for community members, contributing to a diverse and vibrant workplace. Eager to learn what makes Ruby unique and live by our core values daily.
• Natural ability to thrive when multitasking in a technology-driven environment operating at an extremely fast pace.
• Reliable transportation (personal or public)

Working conditions

Work takes place in an open office setting with a diverse employee population. This is a coverage position that requires the ability to work a predictable and consistent Full-time schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse. We are looking for the following shifts to be covered:

Full Time- Sunday-Wednesday: 8am-8pm

Full Time- Wednesday-Saturday: 8am-8pm

Full Time- Sunday - Wednesday: 10am-10pm

Ruby Receptionists is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!