Billing Dispute Representative - Full-time / Part-time

Mediator between the sales reps at Freightquote and their customers. Responsible for resolving any billing disputes between customers, carriers and sales department. Responsible for inbound and outbound calls.

The Dispute Representative is responsible for mediation and resolution of billing disputes between shippers and carriers so that invoices are paid as appropriate. This position ensures a quality experience to both parties, and internal stakeholders by communicating complete and accurate information, and providing education to all involved as necessary so as to avoid future issues. The Representative is neutral and holds both parties accountable for providing supporting data and gives both sides a chance to respond to and resolve prior to arriving at a final conclusion. Despite the nature of the conflict, the Dispute Representative should ultimately strengthen customer support by engaging in a meaningful dialogue with both the customer and carrier. The goal of the Representatives is to support retention and repeat business; ultimately keep the customer shipping with the company, and the carrier providing service (if appropriate) post dispute resolution.

Acts as a liaison between customers, carriers, and internal departments to resolve customer-initiated billing issues in a timely manner. Collects all relevant supporting documentation from all parties involved. Then performs thorough investigation and research into shipment details in order to arrive at a final conclusion and communicating invoice impact and payment requirements.
Handles and addresses process training issues for internal and external customers relative to the transportation industry in order to minimize preventable billing issues (i.e. freight classifications, stackable freight, etc…). Also works with carriers to educate shippers on how to determine proper freight classification.
Identifies and escalates company provided system related billing issues to management as appropriate. Must be able to articulate the nature of the billing issue, and may be called upon to provide feedback to the IT group or other internal departments in order to determine the best possible solution to prevent recurrence.
Responsible for reviewing adjustments prior to invoicing to ensure accuracy. Issues final billing post adjustments to all parties based on outcome of research.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.