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Citi Retail Services, Senior Business Solutions Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
Role Summary / Purpose
The Senior Business Solutions Manager (BSM) is responsible for transforming assigned strategic program objectives into well-delineated and executable solution designs and planning activities. Working with senior leadership in Partner Management, the BSM leads cross-functional teams to meet goals and deploy new products, services and process enhancements on behalf of our Macy's partner. The BSM and their team, in partnership with the IT Relationship Manager, are responsible for providing critical in-depth analysis, along with interpretive thinking, in order to drive the organization to analyze opportunities and develop innovative solutions which contribute to strategic business needs and the technological direction of our retail partner-based businesses.
The BSM utilizes their comprehensive knowledge of multiple business and technology functions to achieve the desired objectives working closely with all essential Centers of Excellence (COE) resources and through management of the Macy's BSM team. As the primary Business contact point for our internal and external partnership teams, BSMs are responsible for solving both individual and cross-functional partner program objectives through in-depth evaluation of complex business processes, systems and industry standards. They have a deep understanding of business requirements and of technology, and are able to explain the business needs to the technologists, and can "translate" technological terms and concepts to our business teams and external partners.
The BSM in partnership with the ITRM creates and manages the overall strategic solutions roadmap for our partner and is part of the Macy's General Manager's strategic council. They will ensure that the status of all assigned solution activities are accurately updated and reported on, including incorporation into broader monthly and quarterly business reviews, strategic planning and partner update sessions. They are accountable for managing partner Project Initiation Requests (PIR) and the resulting planning and justification processes, including presentations to the Business Prioritization Office (BPO) for approval. Once approved, the BSM works closely with the ITRM, ITBAs, BPMs, ITPMs, Application Development, Testing, Info Security and other required COE resources to deliver solution work request and sizing; ensuring continuity of the solution design and purpose as it moves into the execution phases of delivery, and that all partner, regulatory, legal and operational requirements and design approvals are met.
Key Responsibilities
* Lead the Macy's Business Solutions team; primary contact with Macy's Partner Management team, including the General Manager and their leadership team.
* Create and manage the overall strategic solutions roadmap for Macy's partnership; report out status to appropriate internal/external stakeholders (including the Macy's partner) on a regular basis.
* Acts as overall solutions owner in all phases of the concept development, feasibility, approval, preliminary sizing and prioritization process (for Waterfall delivery projects). For projects delivered via Agile, coordinate scope & requirements (both Citi and partner), solution, and timeframes with Product Owners/Teams. Obtain partner approval for proposed solutions and associated delivery schedules.
* Act as the partner-facing Business solutioning expert and point of contact for new concepts.
* Acts as liaison between the business, partner, and IT staff responsible for the delivery and performance of the platforms, products and services.
* Present solution recommendations for approval within the defined PIR/BPO processes.
* Conduct in-depth evaluations of complex business processes, systems, industry, retailer and legal/regulatory standards and practices. Utilize output to influence direction of strategic conversations.
* Identify and develop broad initiatives to benefit multiple partners, ensuring cross partner visibility and leveraging of Citi operational efficiencies and best practices.
* Build and sustain interaction models with all essential teams and COE's, supporting the design and implementation of solution objectives across partnerships and the Citi organization. Critical stakeholders include Partner Management, Business Delivery, Digital Partner Management, as well as MCCS and the Macys.com team.
* Influence and negotiate with senior leaders across functions internally and externally with partners.
* Work with Macy's partner and the Partner Management team to drive timing and alignment of partner resources required in the delivery of prioritized projects.
* Participates in partner business review meetings with internal and external partner contacts.
* Allocate work across Macy's BSM team to ensure timely completion and personal development of team
* Ability to create, manage and communicate strategic concepts and project status to Partner Management and external partner
* Demonstrated ability to influence critical stakeholders in order to drive successful outcomes.
* In-depth knowledge of the key components of retail credit card programs
* Familiarity with account receivables and acquiring / network processing platforms
* Strong knowledge of retailer's management, operations and point-of-sale processing environments.
* Strong process improvement and applied knowledge of project management / lifecycle disciplines
* Previous track record demonstrating leadership of multiple successful strategic projects
* Strong leadership, interpersonal, influence, negotiation, organization & communication skills
* Ability to coordinate and manage projects across multiple business segments
* Self-starter - comfortable in high velocity, time sensitive and highly visible executive management business situations.
* Demonstrated sound judgment in issue management and escalation
* Superior time management and prioritization skills
Experience / Education
* 8 -- 10 years of work experience that includes relationship management or client-facing support as well as business analysis
* Experience with concept development and prioritization of IT projects preferred
* Analytic and problem solving skills
* Strong organizational skills with a track record of efficiently managing multiple activities and initiatives, as well as shifting priorities
* Strong interpersonal skills
* Excellent written and oral communication skills, including presentation skills
* Proven ability to exert influence across organizational levels and functions
* Bachelors degree or equivalent experience; Masters degree a plus
The Senior Business Solutions Manager (BSM) is responsible for transforming assigned strategic program objectives into well-delineated and executable solution designs and planning activities. Working with senior leadership in Partner Management, the BSM leads cross-functional teams to meet goals and deploy new products, services and process enhancements on behalf of our Macy's partner. The BSM and their team, in partnership with the IT Relationship Manager, are responsible for providing critical in-depth analysis, along with interpretive thinking, in order to drive the organization to analyze opportunities and develop innovative solutions which contribute to strategic business needs and the technological direction of our retail partner-based businesses.
The BSM utilizes their comprehensive knowledge of multiple business and technology functions to achieve the desired objectives working closely with all essential Centers of Excellence (COE) resources and through management of the Macy's BSM team. As the primary Business contact point for our internal and external partnership teams, BSMs are responsible for solving both individual and cross-functional partner program objectives through in-depth evaluation of complex business processes, systems and industry standards. They have a deep understanding of business requirements and of technology, and are able to explain the business needs to the technologists, and can "translate" technological terms and concepts to our business teams and external partners.
The BSM in partnership with the ITRM creates and manages the overall strategic solutions roadmap for our partner and is part of the Macy's General Manager's strategic council. They will ensure that the status of all assigned solution activities are accurately updated and reported on, including incorporation into broader monthly and quarterly business reviews, strategic planning and partner update sessions. They are accountable for managing partner Project Initiation Requests (PIR) and the resulting planning and justification processes, including presentations to the Business Prioritization Office (BPO) for approval. Once approved, the BSM works closely with the ITRM, ITBAs, BPMs, ITPMs, Application Development, Testing, Info Security and other required COE resources to deliver solution work request and sizing; ensuring continuity of the solution design and purpose as it moves into the execution phases of delivery, and that all partner, regulatory, legal and operational requirements and design approvals are met.
Key Responsibilities
* Lead the Macy's Business Solutions team; primary contact with Macy's Partner Management team, including the General Manager and their leadership team.
* Create and manage the overall strategic solutions roadmap for Macy's partnership; report out status to appropriate internal/external stakeholders (including the Macy's partner) on a regular basis.
* Acts as overall solutions owner in all phases of the concept development, feasibility, approval, preliminary sizing and prioritization process (for Waterfall delivery projects). For projects delivered via Agile, coordinate scope & requirements (both Citi and partner), solution, and timeframes with Product Owners/Teams. Obtain partner approval for proposed solutions and associated delivery schedules.
* Act as the partner-facing Business solutioning expert and point of contact for new concepts.
* Acts as liaison between the business, partner, and IT staff responsible for the delivery and performance of the platforms, products and services.
* Present solution recommendations for approval within the defined PIR/BPO processes.
* Conduct in-depth evaluations of complex business processes, systems, industry, retailer and legal/regulatory standards and practices. Utilize output to influence direction of strategic conversations.
* Identify and develop broad initiatives to benefit multiple partners, ensuring cross partner visibility and leveraging of Citi operational efficiencies and best practices.
* Build and sustain interaction models with all essential teams and COE's, supporting the design and implementation of solution objectives across partnerships and the Citi organization. Critical stakeholders include Partner Management, Business Delivery, Digital Partner Management, as well as MCCS and the Macys.com team.
* Influence and negotiate with senior leaders across functions internally and externally with partners.
* Work with Macy's partner and the Partner Management team to drive timing and alignment of partner resources required in the delivery of prioritized projects.
* Participates in partner business review meetings with internal and external partner contacts.
* Allocate work across Macy's BSM team to ensure timely completion and personal development of team
* Ability to create, manage and communicate strategic concepts and project status to Partner Management and external partner
* Demonstrated ability to influence critical stakeholders in order to drive successful outcomes.
* In-depth knowledge of the key components of retail credit card programs
* Familiarity with account receivables and acquiring / network processing platforms
* Strong knowledge of retailer's management, operations and point-of-sale processing environments.
* Strong process improvement and applied knowledge of project management / lifecycle disciplines
* Previous track record demonstrating leadership of multiple successful strategic projects
* Strong leadership, interpersonal, influence, negotiation, organization & communication skills
* Ability to coordinate and manage projects across multiple business segments
* Self-starter - comfortable in high velocity, time sensitive and highly visible executive management business situations.
* Demonstrated sound judgment in issue management and escalation
* Superior time management and prioritization skills
Experience / Education
* 8 -- 10 years of work experience that includes relationship management or client-facing support as well as business analysis
* Experience with concept development and prioritization of IT projects preferred
* Analytic and problem solving skills
* Strong organizational skills with a track record of efficiently managing multiple activities and initiatives, as well as shifting priorities
* Strong interpersonal skills
* Excellent written and oral communication skills, including presentation skills
* Proven ability to exert influence across organizational levels and functions
* Bachelors degree or equivalent experience; Masters degree a plus
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